BAB I

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Correlations X1.1 X1.2 Correlations X1.3 X1.4 X1.5 X1.6 X1.1 Pearson Correlation 1.000 .410** .374** .480** .401** .378** Sig. (2-tailed) . .000 .000 .000 .000 .000 N 110 110 110 110 110 110 X1.2 Pearson Correlation .410** 1.000 .387** .386** .339** .384** Sig. (2-tailed) .000 . .000 .000 .000 .000 N 110 110 110 110 110 110 X1.3 Pearson Correlation .374** .387** 1.000 .457** .317** .316** Sig. (2-tailed) .000 .000 . .000 .001 .001 N 110 110 110 110 110 110 X1.4 Pearson Correlation .480** .386** .457** 1.000 .477** .560** Sig. (2-tailed) .000 .000 .000 . .000 .000 N 110 110 110 110 110 110 X1.5 Pearson Correlation .401** .339** .317** .477** 1.000 .759** Sig. (2-tailed) .000 .000 .001 .000 . .000 N 110 110 110 110 110 110 X1.6 Pearson Correlation .378** .384** .316** .560** .759** 1.000 Sig. (2-tailed) .000 .000 .001 .000 .000 . N 110 110 110 110 110 110 X1 Pearson Correlation .670** .665** .657** .781** .768** .796** Sig. (2-tailed) .000 .000 .000 .000 .000 .000 N 110 110 110 110 110 110 **. Correlation is significant at the 0.01 level (2-tailed).
Correlations Correlations X2.1 X2.2 X2.3 X2 X2.1 Pearson Correlation 1.000 .505** .536** .817** Sig. (2-tailed) . .000 .000 .000 N 110 110 110 110 X2.2 Pearson Correlation .505** 1.000 .534** .839** Sig. (2-tailed) .000 . .000 .000 N 110 110 110 110 X2.3 Pearson Correlation .536** .534** 1.000 .823** Sig. (2-tailed) .000 .000 . .000 N 110 110 110 110 X2 Pearson Correlation .817** .839** .823** 1.000 Sig. (2-tailed) .000 .000 .000 . N 110 110 110 110 **. Correlation is significant at the 0.01 level (2-tailed). Correlations Correlations X3.1 X3.2 X3.3 X3 X3.1 Pearson Correlation 1.000 .658** .671** .893** Sig. (2-tailed) . .000 .000 .000 N 110 110 110 110 X3.2 Pearson Correlation .658** 1.000 .574** .857** Sig. (2-tailed) .000 . .000 .000 N 110 110 110 110 X3.3 Pearson Correlation .671** .574** 1.000 .859** Sig. (2-tailed) .000 .000 . .000 N 110 110 110 110 X3 Pearson Correlation .893** .857** .859** 1.000 Sig. (2-tailed) .000 .000 .000 . N 110 110 110 110 **. Correlation is significant at the 0.01 level (2-tailed).
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PENGARUH KINERJA PELAYANAN TERHADAP
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2.6 Hubungan Kualitas Pelayanan Den
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DAFTAR TABEL No Judul Tabel Hal 3.1
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DAFTAR LAMPIRAN Judul Lampiran Lamp
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BAB I PENDAHULUAN 1.1 Latar Belakan
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perilaku nasabah bank. Hasil survei
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jenis dan kualitas pelayanan yang b
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Info Bank, Oktober 2006). Direktur
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1.4 Manfaat Penelitian Hasil peneli
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Pemasaran menurut Payne (1993 : 27)
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5. Konsep Pemasaran Kemasyarakatan
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. Insperarability Umumnya jasa diko
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membangun loyalitas pelanggan sehin
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2.3.2. Pengertian Kualitas Pelayana
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5. Empati (Emphaty) Yaitu meliputi
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Bagan 2.1 Model Gap Kualitas Pelaya
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“Pelanggan adalah seseorang yang
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memanfaatkan jasa PT. Bank Jatim Ca
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memungkinkan suatu perusahaan untuk
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masyarakat. Hal ini merupakan komit
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2.5.3. Fungsi dan Usaha Bank Umum M
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o. Kegiatan lain yang lazim dilakuk
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2.7. KERANGKA PEMIKIRAN Bagan 2.3 K
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2.9. HIPOTESIS PENELITIAN Arikunto
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BAB III METODOLOGI PENELITIAN 3.1 L
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ank tersebut. Kesungguhan responden
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atau Accidental Sampling adalah pen
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1. Variabel Tangibles (X 1 ) merupa
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X 5.3 = Kemampuan pegawai dalam mel
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2 Kepuasan nasabah Tabungan (Y) Ind
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dilihat melalui cara mengkorelasi a
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Rumus: t = b s i bi Di mana, b i =
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Uji F adalah pengujian secara seren
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2) Jika data menyebar jauh dari gar
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4- d u ≤ 4- d l = Pengujian tidak
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BAB IV HASIL DAN PEMBAHASAN 4.1 Gam
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organisasi sebelumnya sekaligus seb
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B. Pimpinan Bidang Operasional Tuga
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11. Memantau aktivitas pemberian kr
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4. Memberikan pelayanan permohonan
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2. Membuat bukti-bukti pembukuan. 3
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10 Melaksanakan tugas dan pekerjaan
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Dari tabel 4.2 dapat diketahui bahw
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kerjasama dengan beberapa instansi
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Page 91 and 92: Berdasarkan distribusi frekuensi ja
Page 93 and 94: transaksi. Sedangkan nilai rata-rat
Page 95 and 96: 4.3.4 Variabel Jaminan/Assurance (X
Page 97 and 98: Item Tabel 4.11 Distribusi Jawaban
Page 99 and 100: 3,713 dapat diartikan bahwa rata-ra
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Page 103 and 104: Berdasarkan data dari tabel di atas
Page 105 and 106: multikolinearitas. Dalam penelitian
Page 107 and 108: Tabel 4.21 Pengujian Asumsi Autokor
Page 109 and 110: Adapun interpretasi dari persamaan
Page 111 and 112: Tabel 4.23 Pengujian Hipotesis Pert
Page 113 and 114: 3. Variabel Responsiveness Varibel
Page 115 and 116: 1. Variabel Bukti Fisik (Tangibles)
Page 117 and 118: antar bank, serta pengambilan uang
Page 119 and 120: mesin ATM). Selain itu nasabah juga
Page 121 and 122: BAB V PENUTUP 5.1 Kesimpulan Berdas
Page 123 and 124: analisa dan pembahasan variabel emp
Page 125 and 126: Gita Rosita Dewi, 2004, Pengaruh Ku
Page 127 and 128: Lampiran : Nomor Responden : KUESIO
Page 129 and 130: 8. Dalam 6 bulan terakhir, berapa k
Page 131 and 132: Variabel Empati (X 5 ) No Item 5 4
Page 133 and 134: Reliability ****** Method 1 (space
Page 135 and 136: Frequency Table Valid 3 4 5 Total X
Page 137 and 138: Valid 2 3 4 5 Total X3.2 Cumulative
Page 139: Valid 1 2 3 4 5 Total Y2 Cumulative
Page 143 and 144: Correlations Correlations Y1 Y2 Y3
Page 145 and 146: Nonparametric Correlations Correlat
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BAB I

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