BAB I

DAFTAR TABEL
No Judul Tabel Hal
3.1 Konsep, Variabel, Indikator, Pernyataan .................................... 50
4.1 Deskripsi Responden berdasarkan jenis kelamin........................ 76
4.2 Deskripsi Responden Berdasarkan Usia ..................................... 76
4.3 Deskripsi Responden Berdasarkan Pendidikan........................... 77
4.4 Deskripsi Responden Berdasarkan Pekerjaan............................. 78
4.5 Deskripsi Responden Berdasarkan Pendapatan .......................... 79
4.6 Deskripsi Responden Berdasarkan Frekuensi Terakhir .............. 82
4.7 Distribusi Jawaban Responden Variabel Tangibles.................... 82
4.8 Distribusi Jawaban Responden Variabel Reliability................... 84
4.9 Distribusi Jawaban Responden Variabel Responsiveness .......... 85
4.10 Distribusi Jawaban Responden Variabel Assurance................... 87
4.11 Distribusi Jawaban Responden Variabel Empathy ..................... 89
4.12 Distribusi Jawaban Responden Kepuasan Nasabah.................... 90
4.13 Uji Validitas dan Reliabilitas Variabel Tangibles....................... 92
4.14 Uji Validitas dan Reliabilitas Variabel Reliability ..................... 92
4.15 Uji Validitas dan Reliabilitas Variabel Responsiveness ............. 93
4.16 Uji Validitas dan Reliabilitas Variabel Assurance...................... 93
4.17 Uji Validitas dan Reliabilitas Variabel Empathy........................ 94
4.18 Uji Validitas dan Reliabilitas Kepuasan Nasabah....................... 94
4.19 Uji Multikolinearitas Variance Inflation Factor.......................... 97
4.20 Hasil Uji Heteroskedastisitas ...................................................... 98
4.21 Pengujian Asumsi Autokorelasi.................................................. 99
4.22 Hasil Analisis Regresi................................................................. 100
4.23 Pengujian Hipotesis Pertama Secara Simultan ........................... 103
4.24 Pengujian Hipotesis Pertama Secara Parsial............................... 104