Laufbahnentwicklung für extern angesiedelte Mitarbeitende

101 and errr Flexibility. Errr, that’s … errr …
you see errr…. that’s…. to be flexible
errr … towards, … you know … my
peers …expectation , the customer
expectation,
101 if I know that something cannot be
done ya, for some reason, ya, but the
customer still ask for some kind of
something, ya,
101 I try to be flexible and think like the
customer,
101 so I try to think like the customer and
to put the same kind of request to
engineering – Symantec engineering
for example
101 so this example you know being
flexible you know to meet – you know
- --- errr --- to go with something, you
know, it can be related to
assertiveness
Be aware of
expectation
Erwartungen klären
I cannot do it but the
customer still asks for it
Konflikt zwischen
Kundenwunsch und
Spezifikation des
Produktes
I try to think like the
customer
Empathie
I involve other
departments in order to
satisfy the customer
Einbeziehung
zusätzlicher
Ressourcen/
Organisationen
To involve engineering
for a solution
Interne
Überzeugungsarbeit,
um Kundenbedürfnis zu
befriedigen
Kommunikation
Umgang mit
Ungerechtigkeit
Kontaktfähigkeit
Kooperativität
Durchsetzungsvermögen
| Anhang 92