Laufbahnentwicklung für extern angesiedelte Mitarbeitende

101 , if you are too much assertive with
customer ya, so he asks “can this thing
be done”, yah, and you say “no, it
cannot”,
101 yah, but if you are flexible you can say
“no, it cannot be done but why do you
need to do this?”
Do not communicate
negatively
Achtsamer
Sprachgebrauch
Kommunikation
Communicate positively Kommunikation
Positive
Formulierungen
101 yah, “why do you need to know this?” Understand the
101 “ is there any other way we can do
that?”
101 or what we can do – you know – from
a Symantec point of view – “to meet
your requirements”,
101 so this kind of mental flexibility, I think
it is quite important. I do not know if
you got the point I think yes.
105 well, it is difficult. Yah. You know….
summarizing …errr ... summarizing –
you know - errr, the career I made in
customer’s need
Bedürfnisabklärung
beim Kunden
Kontaktfähigkeit
Find a new solution Kreativität
Neue Lösungen
erarbeiten
What can we do in
order to meet
requirements?
Bedürfnisorientierte
Problemlösung
Flexibilität
Having mental flexibility Flexibilität
Geistige Flexibilität
zeigen
You have to take risks in
order to get
improvements
Risikofreude
| Anhang 93