Operating Instructions - Panasonic Business

10.3.4 Copier
Problem Cause & Solution
10.3.5 Fax
10. Help
The unit will not make a copy. L You cannot make a copy during programming. Make the copy after
programming.
L The document was not fed into the unit properly. Re-insert the document.
L Recording paper is not loaded or the unit has run out of paper. Load paper
(page 13).
Letters on the copied
documents are not clear.
The copied documents are
too dark and cannot be read.
Problem Cause & Solution
L The original document is too dark or too light. Change the contrast (page
36) and try again.
L You used a coloured paper as a document. Change the contrast (page 36)
and make a lighter copy of the document, using “TEXT” resolution (page
36).
I cannot send documents. L The telephone line cord is connected to the [EXT] socket on the unit.
Connect to the [LINE] socket (page 17).
L The other party’s fax machine is busy or has run out of recording paper. Try
again.
L The other party’s machine is not a fax machine. Check with the other party.
L The other party’s fax machine failed to answer the fax automatically. Send
the fax manually (page 43).
L Set the maximum fax speed to “14.4Kbps” (feature #418 on page 60).
I cannot send a fax overseas. L Use the overseas transmission mode (feature #411 on page 59).
L Add two pauses at the end of the telephone number or dial manually.
The other party complains
that letters on their received
document are distorted.
The other party complains
about the quality of their
received documents.
The other party complains
that received documents are
too dark and cannot be read.
L If your line has special telephone services such as call waiting, the service
may have been activated during fax transmission. Connect the unit to a line
that does not have these services.
L Another telephone on the same line is off the hook. Hang up the extension
telephone and try again.
L Try copying the document. If the copied image is clear, there may be
something wrong with the other party’s machine.
If the copied image is not clear, too dark, or black and white lines or
smudges appear, refer to “10.3.2 Printing problems”, page 81.
L The original document is too dark or too light. Change the contrast (page
43) and try again.
L You used a coloured paper as a document. Change the contrast (page 36)
and make a lighter copy of the document, using “TEXT” resolution (page
36), and try again.
I cannot receive documents. L The telephone line cord is connected to the [EXT] socket on the unit.
Connect to the [LINE] socket (page 17).
L The PC fax setting (feature #442 on page 62) is activated and the received
fax documents are automatically transferred to the computer. View the
received documents using the computer (page 52).
L The fax preview mode (feature #448 on page 53) is activated and the
received fax documents are automatically stored in memory. View the
received documents on the web browser (page 53).
L Set the maximum fax speed to “14.4Kbps” (feature #418 on page 60).
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