Making TransJakarta a World Class BRT System - ITDP | Institute for ...

TransJakarta’s ticketing department compares its manual counting of sales with computer
generated reports. If someone were adding value to cards from an unauthorized POS
terminal, this would show up as a big discrepancy between the sales and the system
entries. A cursory look at these reports provided no indication that a major discrepancy
exists.
At the end of each day, the cash collected by the cashier at the POS terminal is given to a
money transporter, also employed by the ticketing system operator PT Lestari Abadi.
The transporter brings the money to PT Lestari Abadi. The money is temporarily stored
at Lestari Abadi’s office vault to be counted, and then deposited to TransJakarta’s
account at Bank DKI – the city government’s bank – after a reconciled sales report is
generated with TransJakarta’s knowledge and approval. The money stays with PT Lestari
Abadi for two or three days while PT Lestari Abadi together with TransJakarta personnel
do a verification counting upon total ticket sales each day, based on the ticket sales
recorded manually by Lestari’s ticketing personnel, ticket sales recorded by the computer
display at the bus stop, and the consolidated report generated at the central computer.
This tedious verification effort to decide upon total ticket sales each day is needed since
the ticketing system, the computer \ data network between the bus stops and the central
computer, and the data gathered at the central computer are not reliable.
The amount of money deposited into the government bank account is decided based on
the result of the verification effort. If a discrepancy occurs, then both TransJakarta and
PT Lestari Abadi reach an agreement on the sales amount for that particular day. The
money agreed upon is then deposited into the government bank account and a deposit slip
is generated. TransJakarta receives the deposit slips from the bank.
This is a deviation from typical norms. Normally, all the revenues collected by the
ticketing system operator would be deposited directly into the government bank account,
without any prior reference to any sales report, or agreement with TransJakarta. Then a
public authority like TransJakarta would compare these deposit slips to the sales reports
generated by the central computer, and the deposits should be greater than or equal to the
sales report.
Final Recommendations for TransJakarta, p. 49