Training Program Worldwide Technical Training - Daimler

Chapter Technical Training
Department Diagnosis Engineering
Title T0016F • Trucks, Vans • Mercedes-Benz Certified Diagnostic Technician • Further Training
• Fly
Course Number T0016F-AA
Target group Diagnosis Technician
Objectives The participant:
> Can go through all the steps necessary when making initial contact with the customer
and the vehicle in a customer-friendly way
> Can determine whether the customer complaint is possibly due to incorrect operation
or is indeed a feature of normal system operation
> Can apply complaint analysis to help in creating a logical and understandable work
procedure
> Can recognize when complaints involve more than one system and properly process
such complaints
> Can make targeted use of knowledge sources (customers, coworkers, WIS, TIPS, SD
Media, Xentry) to efficiently move forward with his/her work procedures and solution
pathway.
> Can create practical documentation reflecting the scope of work involved
> Is familiar with the objectives for the model series and systems as described in the
various chapters
> Can work through the testing, adjustment and repair measures as required for the
defined topics while observing the accident prevention regulations and manufacturer
specifications
Contents > Expanded system and diagnostic scope for the new Actros for long-distance haulage
Updated content will be e-mailed to operations with their invitations.
Mandatory prerequisite T0014F • Trucks • Mercedes-Benz Certified Diagnostic Technician • Test • Go
This training/test has to be booked, before you are authorized to book the main training.
You´ll find a detailed description about the training, using the training code.
Training Depth Fly Method Theorie 20%, Practice80%
Duration 2,0 days (per 8 hours)
Stand 08/2012 109