Training Program Worldwide Technical Training - Daimler

Chapter Technical Training
Department Workshop Management and Service Advisors
Title T0352F • Passenger Cars • Service Reception Interview with Focus on Technical Diagnosis
• For Service Advisors and Workshop Directors • Run
Course Number T0352F-AA
Target group Service Advisor
Objectives The participant
> Can use the customer conversation to quickly understand and technically analyze the
complaint
> Can prepare a systematic initial diagnosis based on the fault symptoms and use this to
write up a detailed workshop order
> Improves his/her own technical diagnostic skills by working through practical
exercises together with other training course participants
Contents During the course the participants will practice dealing with specific customer questions
and issues:
> Actively accept repair orders to include customer interviews, operating instructions,
vehicle checks and test drive
> Fault/symptom descriptions
> Working out the cause of the complaint
> Systematic initial diagnosis for fault repair
> Preparation of a detailed workshop order for efficient fault repair
Training Depth Run Method Theorie 40%, Practice60%
Duration 2,0 days (per 8 hours)
Stand 08/2012 82