Training Program Worldwide Technical Training - Daimler

Chapter Technical Training
Department Maintenance
Title T0217F • Trucks, Vans • Maintenance Service • Go
Course Number T0217F-AA
Target group Maintenance Technician
Objectives The participant is familiar with:
> The procedure for reliably performing maintenance services on Mercedes-Benz
commercial vehicles
> All of the documentation necessary for a maintenance service (MS sheets, MS
manuals, WIS, TIPS, etc.)
> How important it is to the customer that maintenance services have been performed
properly
> The importance and function of various Telligent® maintenance systems
The maintenance service training courses offered by AutomotiveTraining are intended to
make your daily work easier.
We make sure that your team is always up to date on maintenance service topics.
Contents > Service objectives (zero-error target)
> Maintenance service quality - what does this mean?
> Sequence of maintenance services and instructions for implementation
> Use of maintenance service literature
> Special features of new vehicle models
> Service measures and their processing
> Importance of external appearance (what does the customer see?)
> Maintenance services and their importance for customer satisfaction
> Importance of workshop tests
> Workshop quality handbook
Training Depth Go Method Theorie 80%, Practice20%
Note The certificate which is issued can be submitted to the MBVD as proof of maintenance
service training.
In accordance with the specifications in the Mercedes-Benz maintenance service training
manual, employees that perform maintenance services must participate in basic
maintenance service training (Go) every three years and maintenance service advanced
training (Run) for new features/modifications and new models every year.
Duration 1 day (per 8 hours)
Stand 08/2012 60