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5 Lift the back edge and slide the cover forward until it comes free. 92 Using Your IntelliStation E Pro
Chapter 8. Solving Problems This chapter presents an overview of diagnostic tools available to you. You can use these tools to identify and correct problems that might come up as you use your computer. This chapter also contains information about option diskettes and terminate-and-stay-resident (TSR) programs. Important If you have just added new software or a new computer option and your computer is not working, do the following before using the other information in the chapter: � Remove the software or device you just added. � Run the diagnostic programs to determine if your computer is running correctly. (See “IBM Enhanced Diagnostics” on page 126 for information about diagnostic programs provided with your computer.) � Reinstall the new software or new device. Using Diagnostic Tools Computer problems can be caused by hardware, software, or user error (for example, pressing the wrong key). Using the diagnostic aids discussed in this chapter, you might be able to solve such problems yourself or gather helpful information you can pass on to a service technician. You can check the hardware by following the procedures in this chapter. You can also use the diagnostic programs provided with your computer (see “IBM Enhanced Diagnostics” on page 126 for a description of these programs). If the hardware checks out OK, and you have not made a user error, you might have a software problem. If you suspect that you have a software problem and your computer came with IBM-preinstalled software, refer to About Your Software and the operating-system documentation supplied with your computer. If you have installed software applications yourself, consult the documentation supplied with the software. © Copyright IBM Corp. 1998 93
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IntelliStation E Pro User Guide Pro
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Note Before using this information
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Video Device Drivers . . . . . . .
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Getting Help Online . . . . . . . .
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Danger To avoid a shock hazard, do
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Related Information The following d
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xii Using Your IntelliStation E Pro
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Features at a Glance For a list of
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Euro Sign Support Information The E
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Connecting Cables 6 Using Your Inte
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Turning on Power Turn on the monito
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Glare and Lighting Position the mon
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� Diskette Eject Button: Push thi
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No IP address found for DHCP or BOO
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Settings that Affect the Startup Pr
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Using Mouse Features The mouse supp
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Using a CD-ROM Drive All IntelliSta
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Loading a CD into a Vertically Posi
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� To load a CD into a CD-ROM with
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Using Video Features Your computer
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Using System-Management Features No
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DMI BIOS The BIOS (basic input outp
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� Desktop Management (DM) BIOS 2.
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Important Record the serial number
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There is an extra measure of protec
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Erasing a Lost or Forgotten Adminis
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40 Using Your IntelliStation E Pro
Page 56 and 57: Starting and Using the Program To s
Page 58 and 59: In the Configuration/Setup Utility
Page 60 and 61: Instructions for Most Frequently Us
Page 62 and 63: Off In password prompt Off mode (so
Page 64 and 65: the system board. Refer to “Erasi
Page 66 and 67: Important Information If you have s
Page 68 and 69: Deleting an Administrator Password:
Page 70 and 71: Setting Remote Administration Enabl
Page 72 and 73: - Disable: In this mode, the monito
Page 74 and 75: Configuration/Setup Utility Options
Page 76 and 77: Devices and I/O Ports If you select
Page 78 and 79: Item Description Video Setup Video
Page 80 and 81: Item Description Keyboardless Opera
Page 82 and 83: Item Description Secure IDE Devices
Page 84 and 85: Item Description PCI Control PCI Pa
Page 86 and 87: Item Description DMA Resources The
Page 88 and 89: Item Description Automatic Power On
Page 90 and 91: To Configure Select Comments Serial
Page 92 and 93: To clean the screen surface, wipe i
Page 94 and 95: 3. Shut down the operating system a
Page 96 and 97: Electrical Safety CAUTION: Electric
Page 98 and 99: Available Options Following are som
Page 100 and 101: Locating Components The following i
Page 102 and 103: Identifying Parts on the System Boa
Page 104 and 105: Disconnecting Cables and Removing t
Page 108 and 109: The following tools are available t
Page 110 and 111: 2. If you have set a power-on passw
Page 112 and 113: POST Message Charts The computer mi
Page 114 and 115: POST Message Description 164 A chan
Page 116 and 117: POST Message Description 20X A fail
Page 118 and 119: POST Message Description 178X A fai
Page 120 and 121: POST Message Description 1802 A PCI
Page 122 and 123: POST Message Description 1880 A Plu
Page 128 and 129: POST Beep Codes One beep and the ap
Page 130 and 131: Troubleshooting Charts You can use
Page 132 and 133: Monitor Problems Action Wavy, unrea
Page 134 and 135: Monitor Problems Action Blank scree
Page 136 and 137: Memory Problems Action The amount o
Page 138 and 139: Parallel Port Problems Parallel por
Page 140 and 141: IBM Enhanced Diagnostics IBM provid
Page 142 and 143: CoSession Remote CoSession Remote i
Page 144 and 145: 130 Using Your IntelliStation E Pro
Page 146 and 147: � IBM Hardware Repair - If the pr
Page 148 and 149: - In Vancouver, call 604-664-6464.
Page 150 and 151: Getting Help by Telephone During th
Page 152 and 153: � In Australia and New Zealand, c
Page 154 and 155: Warranty upgrades in the U.S. inclu
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Device Records Use the following ta
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The following figure illustrates th
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Other error messages that might occ
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Error Code Description M31 TFTP can
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IBM Statement of Limited Warranty f
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Production Status Each IBM Machine
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Items Not Covered by Warranty IBM d
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Part 2 - Worldwide Country-Unique T
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IRELAND: Extent of Warranty: The fo
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Notices References in this publicat
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Electronic Emission Notices Federal
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Power Cord Notice For your safety,
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circulation, air 10 cleaning compac
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Matrox Millennium II AGP graphics a
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starting computer 13 startup sequen
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