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– In Vancouver, call 604-664-6464. � In the U.K., call 01256 336655. Commercial online services that contain information about IBM products include: � CompuServe Use the following GO words: APTIVA, IBMPS2, ThinkPad, PowerPC, ValuePoint, IBMSVR, or IBMOBI. � PRODIGY Use the Jump command; type IBM and select PC Product Support. � America Online Use the “Go to” keyword IBM Connect. Using the World Wide Web On the World Wide Web, the IBM Personal Computing Web site has up-to-date information about IBM Personal Computer products and support. The address for the IBM Personal Computing home page is: http://www.pc.ibm.com You can find support information for your IBM products, including supported options, on the IBM Personal Computing Support page at: http://www.pc.ibm.com/support If you select Profile from the support page, you can create a customized support page that is specific to your hardware, complete with Frequently Asked Questions, Parts Information, Technical Hints and Tips, and Downloadable Files. You will have the information you need, all in one place. In addition, you can choose to receive e-mail notifications whenever new information becomes available about your registered products. You also can access online support forums, which are community sites monitored by IBM support staff. For information about specific Personal Computer products, visit the following pages: 134 Using Your IntelliStation E Pro
http://www.pc.ibm.com/us/intellistation/ http://www.pc.ibm.com/us/desktop/ http://www.pc.ibm.com/us/netfinity/ http://www.pc.ibm.com/us/thinkpad/ http://www.pc.ibm.com/us/options/ http://www.pc.ibm.com/us/aptiva/ You can select a country-specific Web site from these pages. Getting Information by Fax If you have a touch-tone telephone and access to a fax machine, in the U.S. and Canada you can receive by fax marketing and technical information on many topics, including hardware, operating systems, and local area networks (LANs). You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. To access the IBM Automated Fax System, do the following: � In the U.S., call 1-800-426-3395. � In Canada, call 1-800-465-3299. Getting Help Online Online Housecall is a remote communication tool that allows an IBM technical-support representative to access your PC by modem. Many problems can be remotely diagnosed and corrected quickly and easily. In addition to a modem, a remote-access application program is required. This service is not available for servers. There might be a charge for this service, depending on the request. For more information about configuring your PC for Online Housecall: � In the U.S., call 1-800-772-2227. � In Canada, call 1-800-565-3344. � In all other countries, contact your IBM reseller or IBM marketing representative. Chapter 9. Getting Help, Service, and Information 135
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IntelliStation E Pro User Guide Pro
Page 4 and 5:
Note Before using this information
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Video Device Drivers . . . . . . .
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Getting Help Online . . . . . . . .
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Danger To avoid a shock hazard, do
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Related Information The following d
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xii Using Your IntelliStation E Pro
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Features at a Glance For a list of
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Euro Sign Support Information The E
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Connecting Cables 6 Using Your Inte
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Turning on Power Turn on the monito
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Glare and Lighting Position the mon
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� Diskette Eject Button: Push thi
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No IP address found for DHCP or BOO
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Settings that Affect the Startup Pr
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Using Mouse Features The mouse supp
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Using a CD-ROM Drive All IntelliSta
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Loading a CD into a Vertically Posi
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� To load a CD into a CD-ROM with
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Using Video Features Your computer
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Using System-Management Features No
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DMI BIOS The BIOS (basic input outp
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� Desktop Management (DM) BIOS 2.
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Important Record the serial number
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There is an extra measure of protec
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Erasing a Lost or Forgotten Adminis
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40 Using Your IntelliStation E Pro
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Starting and Using the Program To s
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In the Configuration/Setup Utility
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Instructions for Most Frequently Us
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Off In password prompt Off mode (so
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the system board. Refer to “Erasi
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Important Information If you have s
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Deleting an Administrator Password:
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Setting Remote Administration Enabl
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- Disable: In this mode, the monito
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Configuration/Setup Utility Options
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Devices and I/O Ports If you select
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Item Description Video Setup Video
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Item Description Keyboardless Opera
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Item Description Secure IDE Devices
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Item Description PCI Control PCI Pa
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Item Description DMA Resources The
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Item Description Automatic Power On
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To Configure Select Comments Serial
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To clean the screen surface, wipe i
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3. Shut down the operating system a
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Electrical Safety CAUTION: Electric
Page 98 and 99: Available Options Following are som
Page 100 and 101: Locating Components The following i
Page 102 and 103: Identifying Parts on the System Boa
Page 104 and 105: Disconnecting Cables and Removing t
Page 106 and 107: 5 Lift the back edge and slide the
Page 108 and 109: The following tools are available t
Page 110 and 111: 2. If you have set a power-on passw
Page 112 and 113: POST Message Charts The computer mi
Page 114 and 115: POST Message Description 164 A chan
Page 116 and 117: POST Message Description 20X A fail
Page 118 and 119: POST Message Description 178X A fai
Page 120 and 121: POST Message Description 1802 A PCI
Page 122 and 123: POST Message Description 1880 A Plu
Page 128 and 129: POST Beep Codes One beep and the ap
Page 130 and 131: Troubleshooting Charts You can use
Page 132 and 133: Monitor Problems Action Wavy, unrea
Page 134 and 135: Monitor Problems Action Blank scree
Page 136 and 137: Memory Problems Action The amount o
Page 138 and 139: Parallel Port Problems Parallel por
Page 140 and 141: IBM Enhanced Diagnostics IBM provid
Page 142 and 143: CoSession Remote CoSession Remote i
Page 144 and 145: 130 Using Your IntelliStation E Pro
Page 146 and 147: � IBM Hardware Repair - If the pr
Page 150 and 151: Getting Help by Telephone During th
Page 152 and 153: � In Australia and New Zealand, c
Page 154 and 155: Warranty upgrades in the U.S. inclu
Page 156 and 157: Device Records Use the following ta
Page 160 and 161: The following figure illustrates th
Page 162 and 163: Other error messages that might occ
Page 164 and 165: Error Code Description M31 TFTP can
Page 166 and 167: IBM Statement of Limited Warranty f
Page 168 and 169: Production Status Each IBM Machine
Page 170 and 171: Items Not Covered by Warranty IBM d
Page 172 and 173: Part 2 - Worldwide Country-Unique T
Page 174 and 175: IRELAND: Extent of Warranty: The fo
Page 176 and 177: Notices References in this publicat
Page 178 and 179: Electronic Emission Notices Federal
Page 180 and 181: Power Cord Notice For your safety,
Page 184 and 185: circulation, air 10 cleaning compac
Page 186 and 187: Matrox Millennium II AGP graphics a
Page 188: starting computer 13 startup sequen
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