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130 Using Your IntelliStation E Pro
Chapter 9. Getting Help, Service, and Information If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. For example, IBM maintains pages on the World Wide Web where you can get information about IBM products and services, find the latest technical information, and download device drivers and updates. Some of these pages are: http://www.ibm.com Main IBM home page http://www.pc.ibm.com IBM Personal Computing http://www.pc.ibm.com/support IBM Personal Computing Support http://www.pc.ibm.com/us/desktop/ IBM Commercial Desktop (U.S.) http://www.pc.ibm.com/us/intellistation/ IBM IntelliStation (U.S.) http://www.pc.ibm.com/us/netfinity/ IBM Netfinity and PC Servers (U.S.) http://www.pc.ibm.com/us/options/ IBM Options (U.S.) You can select a country-specific Web site from these pages. Help is also available from bulletin boards and online services, as well as by fax and telephone. This section provides information about these sources. Services available and telephone numbers listed are subject to change without notice. Service Support With the original purchase of an IBM hardware product, you have access to extensive support coverage. During the IBM hardware product warranty period, you may call the IBM Personal Computer HelpCenter (1-800-772-2227 in the U.S.) for hardware product assistance covered under the terms of the IBM Statement of Limited Warranty. See “Getting Help by Telephone” on page 136 for HelpCenter telephone numbers in other countries. The following services are available during the warranty period: � Problem Determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. © Copyright IBM Corp. 1998 131
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IntelliStation E Pro User Guide Pro
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Note Before using this information
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Video Device Drivers . . . . . . .
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Getting Help Online . . . . . . . .
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Danger To avoid a shock hazard, do
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Related Information The following d
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xii Using Your IntelliStation E Pro
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Features at a Glance For a list of
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Euro Sign Support Information The E
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Connecting Cables 6 Using Your Inte
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Turning on Power Turn on the monito
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Glare and Lighting Position the mon
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� Diskette Eject Button: Push thi
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No IP address found for DHCP or BOO
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Settings that Affect the Startup Pr
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Using Mouse Features The mouse supp
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Using a CD-ROM Drive All IntelliSta
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Loading a CD into a Vertically Posi
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� To load a CD into a CD-ROM with
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Using Video Features Your computer
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Using System-Management Features No
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DMI BIOS The BIOS (basic input outp
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� Desktop Management (DM) BIOS 2.
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Important Record the serial number
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There is an extra measure of protec
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Erasing a Lost or Forgotten Adminis
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40 Using Your IntelliStation E Pro
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Starting and Using the Program To s
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In the Configuration/Setup Utility
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Instructions for Most Frequently Us
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Off In password prompt Off mode (so
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the system board. Refer to “Erasi
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Important Information If you have s
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Deleting an Administrator Password:
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Setting Remote Administration Enabl
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- Disable: In this mode, the monito
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Configuration/Setup Utility Options
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Devices and I/O Ports If you select
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Item Description Video Setup Video
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Item Description Keyboardless Opera
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Item Description Secure IDE Devices
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Item Description PCI Control PCI Pa
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Item Description DMA Resources The
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Item Description Automatic Power On
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To Configure Select Comments Serial
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To clean the screen surface, wipe i
Page 94 and 95: 3. Shut down the operating system a
Page 96 and 97: Electrical Safety CAUTION: Electric
Page 98 and 99: Available Options Following are som
Page 100 and 101: Locating Components The following i
Page 102 and 103: Identifying Parts on the System Boa
Page 104 and 105: Disconnecting Cables and Removing t
Page 106 and 107: 5 Lift the back edge and slide the
Page 108 and 109: The following tools are available t
Page 110 and 111: 2. If you have set a power-on passw
Page 112 and 113: POST Message Charts The computer mi
Page 114 and 115: POST Message Description 164 A chan
Page 116 and 117: POST Message Description 20X A fail
Page 118 and 119: POST Message Description 178X A fai
Page 120 and 121: POST Message Description 1802 A PCI
Page 122 and 123: POST Message Description 1880 A Plu
Page 128 and 129: POST Beep Codes One beep and the ap
Page 130 and 131: Troubleshooting Charts You can use
Page 132 and 133: Monitor Problems Action Wavy, unrea
Page 134 and 135: Monitor Problems Action Blank scree
Page 136 and 137: Memory Problems Action The amount o
Page 138 and 139: Parallel Port Problems Parallel por
Page 140 and 141: IBM Enhanced Diagnostics IBM provid
Page 142 and 143: CoSession Remote CoSession Remote i
Page 146 and 147: � IBM Hardware Repair - If the pr
Page 148 and 149: - In Vancouver, call 604-664-6464.
Page 150 and 151: Getting Help by Telephone During th
Page 152 and 153: � In Australia and New Zealand, c
Page 154 and 155: Warranty upgrades in the U.S. inclu
Page 156 and 157: Device Records Use the following ta
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Page 160 and 161: The following figure illustrates th
Page 162 and 163: Other error messages that might occ
Page 164 and 165: Error Code Description M31 TFTP can
Page 166 and 167: IBM Statement of Limited Warranty f
Page 168 and 169: Production Status Each IBM Machine
Page 170 and 171: Items Not Covered by Warranty IBM d
Page 172 and 173: Part 2 - Worldwide Country-Unique T
Page 174 and 175: IRELAND: Extent of Warranty: The fo
Page 176 and 177: Notices References in this publicat
Page 178 and 179: Electronic Emission Notices Federal
Page 180 and 181: Power Cord Notice For your safety,
Page 182 and 183: 168 Using Your IntelliStation E Pro
Page 184 and 185: circulation, air 10 cleaning compac
Page 186 and 187: Matrox Millennium II AGP graphics a
Page 188: starting computer 13 startup sequen
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