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� In Australia and New Zealand, call 61-2-9354-4171. In all other countries, contact your IBM reseller or IBM marketing representative. Purchasing Additional Services During and after the warranty period, you can purchase additional services, such as support for IBM and non-IBM hardware, operating systems, and application programs; network setup and configuration; upgraded or extended hardware repair services; and custom installations. Service availability and name might vary by country. Enhanced PC Support Line Enhanced PC Support is available for desktop and mobile IBM computers that are not connected to a network. Technical support is provided for IBM computers and IBM or non-IBM options, operating systems, and application programs on the Supported Products list. This service includes technical support for: � Installing and configuring your out-of-warranty IBM computer � Installing and configuring non-IBM options in IBM computers � Using IBM operating systems in IBM and non-IBM computers � Using application programs and games � Tuning performance � Installing device drivers remotely � Setting up and using multimedia devices � Identifying system problems � Interpreting documentation You can purchase this service on a per-call basis, as a multiple-incident package, or as an annual contract with a 10-incident limit. For more information about purchasing Enhanced PC Support, see “Ordering Support Line Services” on page 139. 900-Number Operating System and Hardware Support Line In the U.S., if you prefer to obtain technical support on a pay-as-you go basis, you can use the 900-number support line. The 900-number support line provides support for IBM PC products that are out of the warranty period. To access this support, call 1-900-555-CLUB (2582). You will be notified of the charge per minute. 138 Using Your IntelliStation E Pro
Network and Server Support Line Network and Server Support is available for simple or complex networks made up of IBM servers and workstations using major network operating systems. In addition, many popular non-IBM adapters and network interface cards are supported. This service includes all of the features of the Enhanced PC Support Line, plus: � Installing and configuring client workstations and servers � Identifying system problems and correcting problems on the client or the server � Using IBM and non-IBM network operating systems � Interpreting documentation You can purchase this service on a per-call basis, as a multiple-incident package, or as an annual contract with a 10-incident limit. For more information about purchasing Network and Server Support, see “Ordering Support Line Services.” Ordering Support Line Services Enhanced PC Support Line and Network and Server Support Line services are available for products on the Supported Products list. To receive a Supported Products list: � In the U.S.: 1. Call 1-800-426-3395. 2. Select document number 11683 for Network and Server support. 3. Select document number 11682 for Enhanced PC support. � In Canada, contact IBM Direct at 1-800-465-7999, or: 1. Call 1-800-465-3299. 2. Select the HelpWare catalog. � In all other countries, contact your IBM reseller or IBM marketing representative. For more information or to purchase these services: � In the U.S., call 1-800-772-2227. � In Canada, call 1-800-465-7999. � In all other countries, contact your HelpCenter. Warranty and Repair Services You can upgrade your standard hardware warranty service or extend the service beyond the warranty period. Chapter 9. Getting Help, Service, and Information 139
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IntelliStation E Pro User Guide Pro
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Note Before using this information
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Video Device Drivers . . . . . . .
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Getting Help Online . . . . . . . .
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Danger To avoid a shock hazard, do
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Related Information The following d
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xii Using Your IntelliStation E Pro
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Features at a Glance For a list of
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Euro Sign Support Information The E
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Connecting Cables 6 Using Your Inte
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Turning on Power Turn on the monito
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Glare and Lighting Position the mon
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� Diskette Eject Button: Push thi
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No IP address found for DHCP or BOO
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Settings that Affect the Startup Pr
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Using Mouse Features The mouse supp
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Using a CD-ROM Drive All IntelliSta
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Loading a CD into a Vertically Posi
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� To load a CD into a CD-ROM with
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Using Video Features Your computer
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Using System-Management Features No
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DMI BIOS The BIOS (basic input outp
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� Desktop Management (DM) BIOS 2.
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Important Record the serial number
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There is an extra measure of protec
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Erasing a Lost or Forgotten Adminis
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40 Using Your IntelliStation E Pro
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Starting and Using the Program To s
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In the Configuration/Setup Utility
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Instructions for Most Frequently Us
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Off In password prompt Off mode (so
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the system board. Refer to “Erasi
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Important Information If you have s
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Deleting an Administrator Password:
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Setting Remote Administration Enabl
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- Disable: In this mode, the monito
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Configuration/Setup Utility Options
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Devices and I/O Ports If you select
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Item Description Video Setup Video
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Item Description Keyboardless Opera
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Item Description Secure IDE Devices
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Item Description PCI Control PCI Pa
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Item Description DMA Resources The
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Item Description Automatic Power On
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To Configure Select Comments Serial
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To clean the screen surface, wipe i
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3. Shut down the operating system a
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Electrical Safety CAUTION: Electric
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Available Options Following are som
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Locating Components The following i
Page 102 and 103: Identifying Parts on the System Boa
Page 104 and 105: Disconnecting Cables and Removing t
Page 106 and 107: 5 Lift the back edge and slide the
Page 108 and 109: The following tools are available t
Page 110 and 111: 2. If you have set a power-on passw
Page 112 and 113: POST Message Charts The computer mi
Page 114 and 115: POST Message Description 164 A chan
Page 116 and 117: POST Message Description 20X A fail
Page 118 and 119: POST Message Description 178X A fai
Page 120 and 121: POST Message Description 1802 A PCI
Page 122 and 123: POST Message Description 1880 A Plu
Page 128 and 129: POST Beep Codes One beep and the ap
Page 130 and 131: Troubleshooting Charts You can use
Page 132 and 133: Monitor Problems Action Wavy, unrea
Page 134 and 135: Monitor Problems Action Blank scree
Page 136 and 137: Memory Problems Action The amount o
Page 138 and 139: Parallel Port Problems Parallel por
Page 140 and 141: IBM Enhanced Diagnostics IBM provid
Page 142 and 143: CoSession Remote CoSession Remote i
Page 144 and 145: 130 Using Your IntelliStation E Pro
Page 146 and 147: � IBM Hardware Repair - If the pr
Page 148 and 149: - In Vancouver, call 604-664-6464.
Page 150 and 151: Getting Help by Telephone During th
Page 154 and 155: Warranty upgrades in the U.S. inclu
Page 156 and 157: Device Records Use the following ta
Page 160 and 161: The following figure illustrates th
Page 162 and 163: Other error messages that might occ
Page 164 and 165: Error Code Description M31 TFTP can
Page 166 and 167: IBM Statement of Limited Warranty f
Page 168 and 169: Production Status Each IBM Machine
Page 170 and 171: Items Not Covered by Warranty IBM d
Page 172 and 173: Part 2 - Worldwide Country-Unique T
Page 174 and 175: IRELAND: Extent of Warranty: The fo
Page 176 and 177: Notices References in this publicat
Page 178 and 179: Electronic Emission Notices Federal
Page 180 and 181: Power Cord Notice For your safety,
Page 184 and 185: circulation, air 10 cleaning compac
Page 186 and 187: Matrox Millennium II AGP graphics a
Page 188: starting computer 13 startup sequen
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