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Troubleshooting Charts You can use the troubleshooting charts in this section to find solutions to problems that have definite symptoms. Important � If you find it necessary to remove the computer cover, see Chapter 7, “Installing Options Overview” on page 81 for important safety information and instructions. � If you have just added new software or a new computer option and your computer is not working, do the following before using the troubleshooting charts: – Remove the software or device you just added. – Run the diagnostic programs to determine if your computer is running correctly. (See “IBM Enhanced Diagnostics” on page 126 for information about diagnostic programs provided with your computer.) – Reinstall the new software or new device. The following directory will help you quickly locate problem categories in the troubleshooting charts. Problem Type Go to: Diskette Drive Page 117 General Page 120 Intermittent Page 121 Keyboard, Mouse, or Pointing-Device Page 121 Memory Page 122 Monitor Page 117 Option Page 123 Parallel Port Page 124 Printer Page 125 Serial Port Page 124 Software Page 125 116 Using Your IntelliStation E Pro
Diskette Drive Problems Diskette drive in-use light stays on, or the system bypasses the diskette drive. Action Monitor Problems Action General monitor problems. If there is a diskette in the drive, verify that: 1. The diskette drive is enabled. Use the Configuration/Setup Utility program to check the setting. For instructions, refer to Chapter 5, “Using the Configuration/Setup Utility Program” on page 41. 2. The computer is checking for the diskette drive in the startup sequence. Use the Configuration/Setup Utility program to verify this. 3. The diskette you are using is good and not damaged. Try inserting another diskette if you have one. 4. The diskette is inserted correctly, with its label up and its metal-shutter end first in the drive. 5. The diskette contains the necessary files to start the computer (the diskette must be startable). 6. The diskette drive cable is properly installed and securely connected. 7. There is no problem with your software program (see Software Problem on page 125). If the problem cannot be isolated and corrected, have the computer serviced. Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, refer to the information supplied with the monitor for adjustment and testing instructions. If you cannot find the problem, check the other listings on monitor problems in this table. If the problem cannot be isolated and corrected, have the monitor and computer serviced. Chapter 8. Solving Problems 117
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IntelliStation E Pro User Guide Pro
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Note Before using this information
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Video Device Drivers . . . . . . .
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Getting Help Online . . . . . . . .
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Danger To avoid a shock hazard, do
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Related Information The following d
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xii Using Your IntelliStation E Pro
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Features at a Glance For a list of
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Euro Sign Support Information The E
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Connecting Cables 6 Using Your Inte
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Turning on Power Turn on the monito
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Glare and Lighting Position the mon
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� Diskette Eject Button: Push thi
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No IP address found for DHCP or BOO
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Settings that Affect the Startup Pr
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Using Mouse Features The mouse supp
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Using a CD-ROM Drive All IntelliSta
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Loading a CD into a Vertically Posi
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� To load a CD into a CD-ROM with
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Using Video Features Your computer
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Using System-Management Features No
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DMI BIOS The BIOS (basic input outp
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� Desktop Management (DM) BIOS 2.
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Important Record the serial number
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There is an extra measure of protec
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Erasing a Lost or Forgotten Adminis
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40 Using Your IntelliStation E Pro
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Starting and Using the Program To s
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In the Configuration/Setup Utility
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Instructions for Most Frequently Us
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Off In password prompt Off mode (so
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the system board. Refer to “Erasi
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Important Information If you have s
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Deleting an Administrator Password:
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Setting Remote Administration Enabl
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- Disable: In this mode, the monito
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Configuration/Setup Utility Options
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Devices and I/O Ports If you select
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Item Description Video Setup Video
Page 80 and 81: Item Description Keyboardless Opera
Page 82 and 83: Item Description Secure IDE Devices
Page 84 and 85: Item Description PCI Control PCI Pa
Page 86 and 87: Item Description DMA Resources The
Page 88 and 89: Item Description Automatic Power On
Page 90 and 91: To Configure Select Comments Serial
Page 92 and 93: To clean the screen surface, wipe i
Page 94 and 95: 3. Shut down the operating system a
Page 96 and 97: Electrical Safety CAUTION: Electric
Page 98 and 99: Available Options Following are som
Page 100 and 101: Locating Components The following i
Page 102 and 103: Identifying Parts on the System Boa
Page 104 and 105: Disconnecting Cables and Removing t
Page 106 and 107: 5 Lift the back edge and slide the
Page 108 and 109: The following tools are available t
Page 110 and 111: 2. If you have set a power-on passw
Page 112 and 113: POST Message Charts The computer mi
Page 114 and 115: POST Message Description 164 A chan
Page 116 and 117: POST Message Description 20X A fail
Page 118 and 119: POST Message Description 178X A fai
Page 120 and 121: POST Message Description 1802 A PCI
Page 122 and 123: POST Message Description 1880 A Plu
Page 128 and 129: POST Beep Codes One beep and the ap
Page 132 and 133: Monitor Problems Action Wavy, unrea
Page 134 and 135: Monitor Problems Action Blank scree
Page 136 and 137: Memory Problems Action The amount o
Page 138 and 139: Parallel Port Problems Parallel por
Page 140 and 141: IBM Enhanced Diagnostics IBM provid
Page 142 and 143: CoSession Remote CoSession Remote i
Page 144 and 145: 130 Using Your IntelliStation E Pro
Page 146 and 147: � IBM Hardware Repair - If the pr
Page 148 and 149: - In Vancouver, call 604-664-6464.
Page 150 and 151: Getting Help by Telephone During th
Page 152 and 153: � In Australia and New Zealand, c
Page 154 and 155: Warranty upgrades in the U.S. inclu
Page 156 and 157: Device Records Use the following ta
Page 158 and 159: 144 Using Your IntelliStation E Pro
Page 160 and 161: The following figure illustrates th
Page 162 and 163: Other error messages that might occ
Page 164 and 165: Error Code Description M31 TFTP can
Page 166 and 167: IBM Statement of Limited Warranty f
Page 168 and 169: Production Status Each IBM Machine
Page 170 and 171: Items Not Covered by Warranty IBM d
Page 172 and 173: Part 2 - Worldwide Country-Unique T
Page 174 and 175: IRELAND: Extent of Warranty: The fo
Page 176 and 177: Notices References in this publicat
Page 178 and 179: Electronic Emission Notices Federal
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Power Cord Notice For your safety,
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168 Using Your IntelliStation E Pro
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circulation, air 10 cleaning compac
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Matrox Millennium II AGP graphics a
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starting computer 13 startup sequen
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