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Parallel Port Problems Parallel port cannot be accessed. Action Serial Port Problems Action Serial port cannot be accessed. 124 Using Your IntelliStation E Pro Verify that: 1. Each port is assigned a unique address (not set to Disabled). Use the Configuration/Setup Utility program to check the setting. For instructions, refer to Chapter 5, “Using the Configuration/Setup Utility Program” on page 41. 2. The parallel-port adapter, if you added one, is properly installed and firmly seated. Refer to Chapter 7, “Installing Options Overview” on page 81 for instructions on adding adapters. If the problem cannot be isolated and corrected, have the computer serviced. Verify that: 1. Each port is assigned a unique address (not set to Disabled). Use the Configuration/Setup Utility program to check the setting. For instructions, refer to Chapter 5, “Using the Configuration/Setup Utility Program” on page 41. 2. The serial-port adapter, if you added one, is properly installed and firmly seated. Refer to Chapter 7, “Installing Options Overview” on page 81 for instructions on adding adapters. If the problem cannot be isolated and corrected, have the computer serviced.
Printer Problems Action The printer does not work. Software Problem Action Is your software program OK? Verify that: 1. The printer is turned on and is online. 2. The printer signal cable is securely connected to the correct parallel, serial, or USB port on the computer. (Refer to Chapter 2, “Setting Up Your Computer” on page 5 for the location of the printer, serial, and USB ports.) Note: Non-IBM printer signal cables might cause unpredictable problems. 3. You have assigned the printer port correctly in your operating system or application program. 4. You have assigned the printer port correctly in the Configuration/Setup Utility program. (For instructions on using the Configuration/Setup Utility program, refer to Chapter 5, “Using the Configuration/Setup Utility Program” on page 41.) 5. If the problem persists, run the tests described in the documentation supplied with your printer. If the problem cannot be isolated and corrected, have the computer and printer serviced. To determine if problems are caused by installed software, verify that: 1. Your computer has the minimum memory requirements needed to use the software. Refer to the information supplied with the software to verify memory requirements. Note: If you have just installed an adapter or memory, you might have a memory address conflict. 2. The software is designed to operate on your computer. 3. Other software works on your computer. 4. The software you are using works on another computer. If you received any error messages while using the software program, refer to the information supplied with the software for a description of the messages and solutions to the problem. If the problem cannot be isolated and corrected, have the computer serviced. Chapter 8. Solving Problems 125
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IntelliStation E Pro User Guide Pro
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Note Before using this information
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Video Device Drivers . . . . . . .
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Getting Help Online . . . . . . . .
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Danger To avoid a shock hazard, do
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Related Information The following d
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xii Using Your IntelliStation E Pro
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Features at a Glance For a list of
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Euro Sign Support Information The E
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Connecting Cables 6 Using Your Inte
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Turning on Power Turn on the monito
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Glare and Lighting Position the mon
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� Diskette Eject Button: Push thi
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No IP address found for DHCP or BOO
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Settings that Affect the Startup Pr
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Using Mouse Features The mouse supp
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Using a CD-ROM Drive All IntelliSta
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Loading a CD into a Vertically Posi
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� To load a CD into a CD-ROM with
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Using Video Features Your computer
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Using System-Management Features No
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DMI BIOS The BIOS (basic input outp
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� Desktop Management (DM) BIOS 2.
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Important Record the serial number
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There is an extra measure of protec
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Erasing a Lost or Forgotten Adminis
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40 Using Your IntelliStation E Pro
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Starting and Using the Program To s
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In the Configuration/Setup Utility
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Instructions for Most Frequently Us
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Off In password prompt Off mode (so
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the system board. Refer to “Erasi
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Important Information If you have s
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Deleting an Administrator Password:
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Setting Remote Administration Enabl
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- Disable: In this mode, the monito
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Configuration/Setup Utility Options
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Devices and I/O Ports If you select
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Item Description Video Setup Video
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Item Description Keyboardless Opera
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Item Description Secure IDE Devices
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Item Description PCI Control PCI Pa
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Item Description DMA Resources The
Page 88 and 89: Item Description Automatic Power On
Page 90 and 91: To Configure Select Comments Serial
Page 92 and 93: To clean the screen surface, wipe i
Page 94 and 95: 3. Shut down the operating system a
Page 96 and 97: Electrical Safety CAUTION: Electric
Page 98 and 99: Available Options Following are som
Page 100 and 101: Locating Components The following i
Page 102 and 103: Identifying Parts on the System Boa
Page 104 and 105: Disconnecting Cables and Removing t
Page 106 and 107: 5 Lift the back edge and slide the
Page 108 and 109: The following tools are available t
Page 110 and 111: 2. If you have set a power-on passw
Page 112 and 113: POST Message Charts The computer mi
Page 114 and 115: POST Message Description 164 A chan
Page 116 and 117: POST Message Description 20X A fail
Page 118 and 119: POST Message Description 178X A fai
Page 120 and 121: POST Message Description 1802 A PCI
Page 122 and 123: POST Message Description 1880 A Plu
Page 128 and 129: POST Beep Codes One beep and the ap
Page 130 and 131: Troubleshooting Charts You can use
Page 132 and 133: Monitor Problems Action Wavy, unrea
Page 134 and 135: Monitor Problems Action Blank scree
Page 136 and 137: Memory Problems Action The amount o
Page 140 and 141: IBM Enhanced Diagnostics IBM provid
Page 142 and 143: CoSession Remote CoSession Remote i
Page 144 and 145: 130 Using Your IntelliStation E Pro
Page 146 and 147: � IBM Hardware Repair - If the pr
Page 148 and 149: - In Vancouver, call 604-664-6464.
Page 150 and 151: Getting Help by Telephone During th
Page 152 and 153: � In Australia and New Zealand, c
Page 154 and 155: Warranty upgrades in the U.S. inclu
Page 156 and 157: Device Records Use the following ta
Page 160 and 161: The following figure illustrates th
Page 162 and 163: Other error messages that might occ
Page 164 and 165: Error Code Description M31 TFTP can
Page 166 and 167: IBM Statement of Limited Warranty f
Page 168 and 169: Production Status Each IBM Machine
Page 170 and 171: Items Not Covered by Warranty IBM d
Page 172 and 173: Part 2 - Worldwide Country-Unique T
Page 174 and 175: IRELAND: Extent of Warranty: The fo
Page 176 and 177: Notices References in this publicat
Page 178 and 179: Electronic Emission Notices Federal
Page 180 and 181: Power Cord Notice For your safety,
Page 184 and 185: circulation, air 10 cleaning compac
Page 186 and 187: Matrox Millennium II AGP graphics a
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starting computer 13 startup sequen
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