2013-vinci-annual-report

DESIGN AND BUILD
TOGETHER
We commit to promoting outreach and
consultation in conducting our projects to ensure
that our partners are closely involved.
In most of our markets,
our customers are calling for
increasingly comprehensive
and complex projects.
In response to this demand,
we not only work for our
customers but also with them
to jointly devise the integrated
solutions they need. Public
acceptance is also a
determining factor. Our culture
of consultation and ability to
organise collective project
governance covering all
stakeholders – including
elected officials, local economic
players, civic associations,
users and nearby residents –
is a key strength in integrating
our projects within their region
at the economic, social and
environmental levels.
Main actions
•
In 2013, VINCI finalised the
development of its Reflex
application designed for
operational managers.
Now available on the Group
intranet, it enables them to
map stakeholders’ expectations
for a project and
determine the relevant
responses as early as possible
in the process.
• VINCI Concessions developed
two training courses to
help managers understand
and manage stakeholders in
relation to its projects:
“Dialoguing with the authorities”
and “Crisis communication
and discussions with
stakeholders”.
• In 2013, VINCI rolled out its
Subcontractor Relations Code
of Practice. Designed with
and for operational teams,
this document underscores
our commitment to building
lasting and equitable relations
with our suppliers and
subcontractors. It establishes
six clear and precise commitments
that apply to all
situations in which VINCI
companies are involved
(programme management,
project management and
general contracting).
The Group’s management was
closely involved in compiling
this code, adapting it to
companies’ local environments,
and then circulating it
to the management in the various
business lines and entities.
• In a similar approach, VINCI
Construction France published
a document entitled “Our
General Contractor Model” in
2013. This text sets out the values
that VINCI Construction France
applies itself when operating as
a general contractor, not least of
which are respect, fairness and
transparency in dealings with
subcontractors and suppliers.
It also sets out practices such as
contract types, worksite
management organisation, and
so on. In 2013, this document
was made available to all the
company’s operational
managers.
• On the Tours–Bordeaux SEA
HSL, the socioeconomic
observatory set in place by
concession company LISEA
published its first studies on
the project’s effect on the
economies and employment of
the regions concerned. By the
end of 2013, 2,000 people had
been recruited locally for this
project and 35% of purchases
were made from companies in
the six French administrative
departments crossed by the
high-speed line. The observatory
will continue its work for
10 years after the line enters
service.
• In 2013, VINCI Autoroutes
introduced its new “service
contract” that sets out its
commitments to its customers
and engages all its personnel
in a drive to improve service
quality (see p. 50). Between
2010 and 2013, VINCI
Autoroutes’ investment in the
green motorway package
aimed at improving the
environmental performance
of its networks resulted in
1,800 projects and the creation
of 6,000 direct jobs and as
many indirect jobs.
• Eurovia has established
local consultation and
monitoring committees at its
quarries (74 in 2013), bringing
together nearby residents,
non-profit organisations and
elected officials. Quarry open
days are also an opportunity to
open up the sites to the general
public with a view to explaining
the business.
• VINCI Facilities UK (VINCI
Construction) held a Green
Dragon Day for its suppliers
and other small companies
during which each participant
was invited to present their
innovations, products and the
added value they are able to
deliver to enhance the Group’s
activities.
PROGRESS
TARGETS
Engagement in dialogue with
stakeholders will be extended
to projects of all sizes and rolled
out systematically outside
France, in forms appropriate to
local conditions.
Using the results of research
conducted by VINCI in 2013 on
the socioeconomic impact of
infrastructure, the Group is
examining the possibility of an
enriched version of the Reflex
system to gain a better
understanding of stakeholders’
expectations over long cycles.
GROUP / SUSTAINABLE DEVELOPMENT 25