2013-vinci-annual-report

52 CONCESSIONS / VINCI AUTOROUTES
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organised in 43 rest and service areas,
harnessing the energies of almost 1,400
VINCI Autoroutes employees. Similar events
organised during the Easter, Whitsun and
Christmas holidays continued to nurture
direct contact between the people working
on motorways and their customers.
Lastly, VINCI Autoroutes is developing its
capacity to accommodate heavy goods vehicles
in its rest and service areas. Some 289
parking spaces were added for HGV drivers
in 2013 (including 206 on the A8), bringing
the total number of free HGV parking spaces
on the VINCI Autoroutes networks to almost
12,000. A new secure parking area for heavy
vehicles was also brought into service on
the A9 in the Aude department (Vinassan
Nord area).
Carpooling
VINCI Autoroutes encourages sharing on
the motorway and has set aside almost
1,500 parking spaces for carpool users in
18 special parking areas, five of which were
installed in 2013, in Langon (A62), Manosque,
Peyruis (A51), Roquefort la Bédoule (A50) and
Les Adrets (A8). These special parking facilities
are attracting a growing number of
users, primarily for business trips and
commuting (90% of users).
Electronic toll collection
ETC subscriptions once again grew sharply
in 2013, with almost 430,000 new transponders
(tags) sold during the year (including
more than 100,000 during the summer),
taking the overall number of tags in service
430,000 NEW ETC
TAGS SOLD DURING
THE YEAR.
to almost 2 million. The ETC service’s
inherent appeal and VINCI Autoroutes’ offer
explain part of its growing success, and the
new lanes with 30 km/h no-stop toll systems
are boosting its popularity. At end 2013,
225 such lanes were in service.
Some 97% of transactions on VINCI
Autoroutes networks are now automated,
either through ETC or all-payment terminals
for customers who are not subscribers.
VINCI Autoroutes supports this trend by
developing remote-assistance services as an
integral part of its operational organisation.
VINCI Autoroutes has pledged that automating
facilities will not lead to redundancies
or forced transfers. It has delivered on
its pledge by bringing all the tasks associated
with motorway operation – including
technical maintenance of toll equipment
and combating fraud – back in-house, and
thanks to a human resources policy that
devotes substantial resources to training
and helping employees to grow into the new
jobs available on the motorway.