2013-vinci-annual-report

01 The “100% worksite safety”
approach aims to achieve zero
accidents in both works and
motorway operation activities.
02 The 3605 number received
almost 238,000 calls in 2013.
03 During the Etapes Estivales
weekends in 2013, 2,600 day-long
special events were organised
in 43 rest and service areas,
attracting more than
500,000 customers.
04 Special parking facilities for
heavy vehicles on the Montélimar
Est service area on the A7.
05 Customers find the high-street
brands they are familiar with in
the service areas.
04
CONCESSIONS / VINCI AUTOROUTES 51
03
The vinci-autoroutes.com website now
features a new architecture, bringing
together the websites of the VINCI
Autoroutes networks since the end of 2012.
It recorded 350,000 visits a month in 2013,
with a peak during the summer. It also
provides a gateway to special-interest VINCI
Autoroutes websites and spaces (ETC, heavy
vehicle service, Radio VINCI Autoroutes, the
VINCI Autoroutes Foundation for
Responsible Driving).
Social networks are increasingly being
used to provide real-time information to
and communicate with customers. During
the peak summer holiday period, a Twitterbased
information service was set up to
provide detailed information on travel
times on the motorways with the highest
level of traffic during the summer.
Customers can also find information or ask
questions using Facebook, and download
the free VINCI Autoroutes application for
iPhone or Android to access real-time information
about driving conditions on the
motorway they are using and the amenities
available in rest and service areas. It also
allows them to directly notify VINCI
Autoroutes of any event. The information is
checked then broadcast on the other
motorway media.
05
Rest and service areas
The “eco-refurbishment” of seven out of
every 10 areas on the VINCI Autoroutes
network was the most visible aspect of the
green motorway package for customers. On
top of environmental upgrading works
(refurbishment of buildings and green
spaces, installation of wastewater treatment
plants with reed-bed filtration,
across-the-board selective waste collection),
it included upgrading work to improve
customer reception, easier access and
service quality (automated restroom facilities,
in particular), setting new comfort
standards in motorway network rest and
service areas.
VINCI Autoroutes is also rolling out a
major programme to upgrade retail facilities
for users of its service areas, when and
as operating contracts for these facilities
reach their term. By 2015, this programme
will cover 140 of the 171 service areas on
the networks, and involve introducing new
high-street brands to meet customer
expectations while promoting the products
and resources from the regions through
which the motorway runs. This new generation
of service areas, designed around
people rather than car-related amenities,
will unfurl in synch with complete site
redevelopments.
These areas are also ideal venues for
leisure events organised during the holiday
periods to encourage drivers to take regular
breaks during their motorway trips. During
the eight Etapes Estivales weekends in
2013, 2,600 day-long special events were