Untitled - Vysoká škola technická a ekonomická v Českých ...

Bendová, Š., Walterová, D.: Practice and Theory of the Corporate 71• Theory, originating from descriptive methods (see a necessity to elaboratethe above mentioned issue ”Primarily” , or on basis of a complex descriptionof operated management system applied to the control of state andpublic administration system, a selection of the most suitable institutionshall be made, eventually a selection of institutions and the practical partof the research shall be accomplished in it/them (see a definition, analyses,implementation and assessment of quantifiable evaluation methods applicableto the output management quality of public administration withinthe framework of the CSR concept)• Practical part originating from quantifiable evaluation methods interpretingquality and public administration management effectivity. In thisrespect, it is necessary to remark the method of the Common AssessmentFramework, abbreviated as the CAF. This method is used to measurepublic services provision efficiency based on 9 criteria, and more than 40defined sub-criteria. Major evaluation factors are:– Leadership– Strategy and planning– Labourers– Partnership and resources– Processes– Results in connection with clients– Results in connection with the company– Key results of activities and capacitiesThe evaluation is processed verbally, or by a value taken from a pre-definedrange. The CAF method is more pertinent to evaluation of institutions providingpublic services, yet such ones, which are not incorporated in organizationalsections of the government 3 .If the company decides to be socially responsible, it is not satisfactory merelyto drop money lavishly to all sides, it is necessary to form a complex companystrategy in this area, in particular. Hereafter, such a strategy is considereda fixed part of the company financial planning. In this case, it is the given institutionoperating within public administration. Stakeholders (clients, employees,community) should participate in forming the CSR strategy, and it should havea full support of this institution management, as it is being set up on its impulse.3 VOCHOZKA, M. Měření efektivnosti správních úřadů. České Budějovice: VŠTE v Č.Budějovicích, 2008, s. 8. ISBN 978-80-87278-02-4.