Caroline County, Virginia Request for Proposals Project 25 Radio ...

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UHF/700 MHz P25 Radio Communications SystemRequestion for ProposalsCaroline County, Virginiac. Microwave Network ManagementD. RESPONDENT shall fully describe all proposed training programs detailing howthe RESPONDENT intends to provide training. The training description shallinclude the following:1. A list of all subjects with a description of each2. Class material to be provided by the SELECTED VENDOR3. Number of classes4. Class duration5. Need for recurring training6. Class size7. Class costE. All training shall be conducted at a location specified by the County. TheSELECTED VENDOR shall coordinate with the County regarding number ofattendees and schedule.F. Classes shall be scheduled as near to system cutover as possible.G. The SELECTED VENDOR shall train the County employees or designatedindividuals. In some cases, a Train-the-Trainer approach will be used to trainother users.H. The SELECTED VENDOR shall provide all instructional material, includingprinted manuals, audio, video, interactive self-paced personal computerprograms, and complete equipment operating instructions for all technical andoperational training classes. Actual and or exact model and series of equipmentbeing delivered shall be made available for hands-on use and operation duringtraining. All instructional material shall be subject to the approval of the Countyand shall become property of the County.May 27, 2011 Page 81 of 134
UHF/700 MHz P25 Radio Communications SystemRequestion for ProposalsCaroline County, Virginia10. Warranty, Maintenance, and Support10.1 WarrantyA. The proposed communications system shall have a warranty period of not lessthan three years. The warranty period shall commence upon FinalAcceptance.B. The SELECTED VENDOR shall provide a single toll-free telephone number thatanswers 24 hours a day, 7 days a week, 365 days a year, for service requestsand warranty claims.C. The RESPONDENT shall state in the proposal the name, address, andcapabilities of the service station(s) providing warranty service.D. The following procedures shall be followed during the warranty period:1. Warranty Maintenance shall be performed 24 hours a day, seven days aweek. There shall be no additional charges for work outside of normal 8:00a.m. to 5:00 p.m. business hours.2. The service facility shall provide prompt repair service, with servicepersonnel arriving onsite within two hours after a service request by theCounty and returning the system to service within four hours after a servicerequest by the County.3. The County shall be provided with written documentation indicating thecause of the service outage, the resolution, and all post repair testingprocedures to ensure proper operation. In the event County owned sparesare used to complete a repair, the model and serial number of both thedefective unit and the spare shall be noted in the documentation.4. For all equipment needing factory or depot repairs, a comprehensivetracking system shall be put in place by the SELECTED VENDOR to trackunits to and from the factory/depot.10.2 MaintenanceA. The SELECTED VENDOR shall maintain and repair all systems, equipment,hardware and software throughout the implementation / migration and warrantyperiods. The County reserves the right to have technical staff onsite to witness,and if desired, assist in the maintenance and troubleshooting procedures. ThisMay 27, 2011 Page 82 of 134
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Caroline County, Virginia Request for Proposals Project 25 Radio ...

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