Caroline County, Virginia Request for Proposals Project 25 Radio ...

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UHF/700 MHz P25 Radio Communications SystemRequestion for ProposalsCaroline County, Virginiadoes not relieve the SELECTED VENDOR from warranty and maintenanceresponsibility as defined in this RFP.10.2.1 General Requirements:A. Comprehensive maintenance services shall be proposed for each system.B. RESPONDENTS shall provide a list of maintenance plans available. Plansshould be based on the quantities of equipment included in the proposed system.Plans should have options for years four, five, and six from Final Acceptance.These plans shall include:1. Subscriber unit repair2. Fixed equipment onsite service:a. 2-hour response timeb. 4-hour response timec. 8-hour response timed. Next day response timee. Full time onsite technician3. Fixed equipment mail-in board repair:a. Normal response - 7-dayb. Emergency response - Next day4. All fixed equipment maintenance plans shall provide 24-hour systemsupport where users can dial one toll-free number to report problems and/orreceive technical support.5. Additionally, for fixed onsite maintenance, the SELECTED VENDOR’s staffwill then dispatch the proper technician in the prescribed response time toresolve the problem, if the SELECTED VENDOR is unable to resolve theproblem through telephone consultation.10.2.2 Maintenance StandardsA. Replacement parts used in repairs shall be equal in quality and ratings as theoriginal parts.May 27, 2011 Page 83 of 134
UHF/700 MHz P25 Radio Communications SystemRequestion for ProposalsCaroline County, VirginiaB. Equipment shall be maintained in a clean condition. Oil, dust and other foreignsubstances shall be removed on a routine basis.C. Equipment and system performance shall be maintained at the level initiallydescribed in these equipment and systems specifications. The serviceorganization shall maintain records to confirm this has been done at intervalsdefined by the County.D. The SELECTED VENDOR shall provide only factory trained and authorizedmaintenance personnel.E. If fixed equipment or a fixed equipment module fails more than twice during theacceptance test or twice during the first year, the SELECTED VENDOR shallmeet with the County to discuss and explain such failures. If, in the opinion of theCounty, these failures indicate that the equipment is potentially prone tocontinuing failures, the SELECTED VENDOR shall replace it at no cost to theCounty.10.3 Parts AvailabilityA. From the date of final acceptance to the seventh anniversary of the date of finalacceptance, the SELECTED VENDOR shall maintain replacement parts for alldelivered equipment.B. In the event the SELECTED VENDOR plans to discontinue stocking any partrequired for maintenance after the seventh anniversary of acceptance, theSELECTED VENDOR shall send written notice to the County 24 months prior tothe date of discontinuance to allow for last-time buys and replenishment.C. All parts, ordered on a priority basis, shall be delivered within 24 hours afterplacing an order. The SELECTED VENDOR shall provide year around, 24 hourordering facilities via telephone, internet, e-mail, and fax service.10.4 Spare EquipmentA. RESPONDENT shall propose to the County as an OPTION, recommended spareparts for the system, subsystems, and individual equipment.B. The list of spare parts shall include, but is not limited to:1. Any vendor identified Field Replaceable Units (FRUs)May 27, 2011 Page 84 of 134
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Caroline County, Virginia Request for Proposals Project 25 Radio ...

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