Installation and User's Guide - Services and Support

IBM ConfidentialUser responseInstall a release of the Tivoli Storage Manager API at or later than the indicatedlevel. A copy is distributed with the Data Protection for Microsoft Exchange Serverapplication client.ACN0156E: Could not load the Tivoli Storage Manager API.ExplanationThe Tivoli Storage Manager API could not be loaded.System actionProcessing ends.User responseEnsure the Tivoli Storage Manager API is correctly installed. Run the DataProtection for Microsoft Exchange Server application client with the/TRACEFLAGS=API /TRACEFILE=filename options and view the tracefile todetermine why it could not be loaded. Another possible cause is that theTSMAPI.DLL does not exist in the system directory. Re-install the Tivoli StorageManager API, if this is the case.ACN0160E: An authentication error occurred with your stored TivoliStorage Manager password.ExplanationYou were unable to log on to the Tivoli Storage Manager server due anauthentication error.System actionProcessing stops.User responseThe stored Tivoli Storage Manager password may have become corrupted. Contactyour Tivoli Storage Manager server administrator.ACN0161E: Authentication error. The password entered is not valid.You are not logged on to the Tivoli Storage Manager server.ExplanationAn incorrect password was entered.System actionProcessing stops.146 Storage Manager for Mail 5.5: Data Protection for Microsoft Exchange Server Installation and User’s Guide