Installation and User's Guide - Services and Support

IBM ConfidentialDeveloper’s Kit (SDK). IBM Service can provide a copy of BACKREST if youencounter problems obtaining or building this application.v If the error message ″ACN5350E An unknown Exchange API error has occurred″ isdisplayed, the Exchange server encountered an unexpected situation. Microsoftassistance may be needed if the problem continues.v Data Protection for Exchange error messages occasionally contain an HRESULTcode. Use this code to search Microsoft documentation and the MicrosoftKnowledge Base for resolution information. The Exchange SDK file ESEBKMSG.Hcontain these messages.For VSS operations: Try recreating the problem with the Microsoft VSHADOWapplication. This application can run backups using the Microsoft Exchange VSSAPIs. If the problem is recreatable with VSHADOW then the problem most likelyexists within the VSS provider or the Exchange server. Microsoft ships VSHADOWwith the Volume Shadow Copy Services (VSS) Software Developer’s Kit (SDK).IBM Service can provide a copy of VSHADOW if you encounter problemsobtaining or building this application.Installation Problems: Creating an Installation Log FileIn the event a silent installation fails, gather the following information to assistCustomer Support when evaluating your situation:v operating system levelv service packv hardware descriptionv installation package (CD-ROM or electronic download) and levelv any Windows event log relevant to the failed installationv Windows services active during the failed installation (for example, anti-virussoftware)v whether you are logged on to the local machine console (not via terminal server)v whether you are logged on as a local administrator, not a domain administrator(Tivoli does not support cross-domain installs)You can create a detailed log file (setup.log) of the failed installation. Run the setupprogram (setup.exe) in the following manner:setup /v"l*v setup.log"Tivoli Technical TrainingFor Tivoli technical training information, refer to the following IBM TivoliEducation Web site:http://www.ibm.com/software/tivoli/educationIBM Tivoli Storage Manager Web siteTechnical support information and publications are available at the followingaddress: http://www.ibm.com/software/sysmgmt/products/support/IBMTivoliStorageManager.htmlBy accessing the Tivoli Storage Manager home page, you can access subjects thatinterest you. You can also keep up-to-date with the newest Tivoli Storage Managerproduct information.xvi Storage Manager for Mail 5.5: Data Protection for Microsoft Exchange Server Installation and User’s Guide