Evaluation of the Ticket to Work Program, Implementation ...

A PPENDIX DQ UALITATIVE D ATA C OLLECTIONM ETHODOLOGYFor this report, we collected qualitative data, through in-person and telephoneinterviews, from a variety of sources, between February and October 2004. Theinterviews served to highlight the operations, experiences, and perspectives oforganizations involved in the program, including both service providers and agenciesoverseeing the program. This appendix describes these data collection activities.A. TTW PROVIDER INTERVIEWSWe conducted in-person or telephone interviews with staff of 47 organizations thatwere operating, or had operated in the past, as TTW providers. These included eightSVRAs, 29 active ENs, and 10 former ENs (TTW providers that had withdrawn from theprogram). The interviews took place between February and April 2004. Table D.1 providesan overview of selected characteristics of the TTW providers we interviewed. Subsequentsections describe the criteria used to select TTW providers for interviews.1. Participating ProvidersOur goal was to obtain a broad representation of the experiences and views of the manytypes of providers participating in TTW. To achieve this, participating providers wererandomly selected based on two primary criteria:• Cumulative Number of Ticket Assignments as of November 2003.Providers were classified into three strata based on the number of Tickets everassigned to the organization as of November 2003: large = more than 30Tickets ever assigned; moderate = 5 to 30 Tickets ever assigned; and few ornone = fewer than 5 Tickets ever assigned. We drew 40 percent of the samplefrom among those with a large number of Ticket assignments, 35 percent fromamong those with a moderate number of assignments, and 25 percent fromamong those with few or no Ticket assignments. In addition, those with a largenumber of assignments were further subdivided by SVRA/EN status. One-halfof the providers with a large number of Ticket assignments were selected fromamong SVRAs, and one-half were selected from among ENs with more than 30Ticket assignments.