Evaluation of the Ticket to Work Program, Implementation ...

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D-2Table D.1. Selected Characteristics of TTW Providers InterviewedENs Former ENs SVRAs AllProvider TypeTotal by Type 29 10 8 47Phase(s) of State(s) ServedPhase 1 Only 9 6 3 18Phase 2 Only 16 3 5 24Phase 1 and 2 1 1 0 2Phase 2 and 3 1 0 0 1Phase 1, 2, and 3 2 0 0 2Tickets Ever Assigned, as of Interview Date< 5 12 3 0 155 to 29 11 7 0 1830 + 6 0 8 14For-Profit EntityYes 9 1 0 10No 20 9 8 37Contractor to SVRAYes 19 3 0 22No 10 7 0 17Not Applicable 0 0 8 8Sources: Phases(s) served and EN/former EN/SVRA status based on data provided byMAXIMUS. Other characteristics based on information collected during the providerinterviews.• Phase(s) of the State(s) Served by the Provider. We selected 40 percent ofthe sample from among providers serving Phase 1 states, and 60 percent fromamong providers serving Phase 2 states.We used two additional criteria to select a set of participating TTW providers for inpersoninterviews:• Nature of SVRA Agreements with ENs. We selected three states in which toconduct in-person interviews with the SVRA and two ENs, based on ourassessment of differences in the states’ SVRA-EN agreements. We classifiedstates as having cooperative, neutral, or competitive agreements, and selectedone state from each group.- Cooperative agreements were defined as those which allowed ENs toaccept Ticket assignments, receive support from the SVRA for guidanceand counseling services, reimburse SVRAs in an equitable manner forany services provided, and allow ENs to receive supplemental or bonuspayments in instances in which the SVRA holds the Ticket.- Neutral agreements were defined as those that allow ENs to acceptTickets, refer beneficiaries to the SVRA for needed services, and do notrequire ENs to reimburse the SVRA over and above the cost of directAppendix D: Qualitative Data Collection Methodology
employment services. Some of these agreements may allow the SVRA torefuse to pay for services the EN has indicated it can provide in itsapplication to the Program Manager and/or on a beneficiary’s IWP, orrequire the EN to reimburse the SVRA for basic counseling and guidanceservices.- Competitive agreements were defined as those that require the EN toprovide the counseling and guidance services normally provided by theSVRA or reimburse the SVRA over and above the cost of direct servicesprovided.• Categorized as a Non-traditional Provider by Program Manager. Weselected five providers that had been categorized by the Program Manager asnon-traditional ENs and that also had Ticket assignments. The ProgramManager defines non-traditional ENs as entities whose target populations andservices are not solely for people with disabilities. Of the 318 non-traditionalENs identified by the Program Manager, 110 had had at least one Ticketassignment as of November 2003.D-3The Program Manager further categorizes non-traditional ENs by type of organization.To ensure broad representation, we randomly selected one EN from each of the followinggroups:• Workforce Investment Boards/One-Stop centers• Employers• Placement/staffing agencies• Education/training institutions• Other non-traditional providers not categorized in one of the four previousgroupsOf the 37 participating providers initially selected for interviews, eight had to bereplaced by randomly selected alternates for the following reasons: one refused interview,stating a lack of time as the reason; two declined interview, stating that they had new TTWdirectors who lacked sufficient knowledge to provide useful information; and five could notbe reached after numerous attempts by fax and phone.2. Former ENsWe conducted telephone interviews with 10 providers that had formally terminatedparticipation in TTW. We refer to these as former ENs. We targeted providers from amongthe subset of former ENs who (1) had at least one Ticket assignment when they were activein the program and (2) had terminated participation in TTW in September 2003 or later.Thirteen former ENs met both these criteria. We were able to complete interviews witheight of them. Four of the 13 appeared to have dissolved their businesses, and a fifth couldnot be contacted after multiple attempts. In addition to these eight interviews, we usedAppendix D: Qualitative Data Collection Methodology
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A CKNOWLEDGMENTSThe Ticket To Work
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viiiChapterVI(CONTINUED)PageF. SUMM
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xChapterPageAPPENDIX A: TICKET TO W
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xiiTableVIII.3IX.1IX.2IX.3IX.4IX.5I
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xivFigureIII.5III.6III.7III.8III.9P
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xviIX.3EARNINGS OF BENEFICIARIES WI
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xviiiMIENBSNPRMOAGPABSSPSUSGASSASSI
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xxIn Phase 3, which began in Novemb
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xxiigroups of beneficiaries that Co
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xxivimprove TTW, therefore, is to f
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2of disability beneficiaries, and i
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4country. Phase 2 began in November
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Page Is Intentionally Left Blank to
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8Only a few beneficiary characteris
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10Figure II.2.Participation Rate, b
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12Figure II.4.First Assignments at
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14before Ticket, it is perhaps surp
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16was selected for Phase 3. This ma
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18All of the statistics in this sec
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Table II.2. Beneficiary Groups with
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22In all Phase 1 and Phase 2 states
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24Figure II.8. Ticket Participation
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26Adjustments for all other charact
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28In general, provider and payment
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30next report, we will conduct more
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32Figure III.2.Living Arrangements
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34• Less likely to have reported
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36Figure III.7.Prevalence of Diffic
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38are more likely than all benefici
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40Table III.1.Income and Program Pa
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42coverage through their own employ
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44sizable percentage of TTW partici
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46Overall, 9 percent of working-age
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48leave the rolls in the next year,
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50next year and in the next five ye
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52in their characteristics, levels
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54percentage points to 3.7 percent.
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56Figure IV.2. Phase 1 Ticket Recip
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58situation described in the preced
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60the end of the follow-up period w
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62Figure IV.6. Average Monthly Bene
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66ENs were reluctant to expand serv
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68As of July 2004, there were about
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70But most EN representatives saw T
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72Figure V.2. Number of EN Terminat
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74received a total of just about $2
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76Relatively few ENs have received
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78According to their representative
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80Five EN officials recognized that
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82This was particularly true for so
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84• Another EN representative fou
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86• A third EN received 50 calls
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88resolve administrative issues suc
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90• Raise payments for SSI benefi
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92Finally, the real and perceived w
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94efforts to obtain Ticket assignme
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96SSA payments to SVRAs under the T
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98Figure VI.3. Total SSA Payments t
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100assigning their Tickets to ENs (
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102Table VI.1. SVRA Ticket Assignme
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104case, the counselor selects the
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106• Most of the agreements requi
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108needs of SSA beneficiaries and,
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110to the SVRA under the traditiona
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112Tickets each month from November
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114about submitting virtually ident
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116To make EN recruiting efforts mo
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118E. EN ENROLLMENTThe Program Mana
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120beneficiaries who have achieved
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122quarterly basis if they have rec
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124SSA’s approval of systems spec
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128have accepted. But even at that
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130For beneficiaries who express an
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132rehabilitation counselors (Burea
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134generated a payment to an EN gen
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136the milestone-outcome payment ge
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138system is used so infrequently t
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140One option is for ENs to try to
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142approximations. Our planned anal
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144Figure IX.1. Ticket-Eligible Ben
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146Table IX.2.TTW Participation Rat
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148Figure IX.3. Earnings of Benefic
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150Compared with other beneficiarie
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152Like all other beneficiaries who
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This kind of mixed success in the e
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C. SVRA PARTICIPATION REMAINS STRON
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serving beneficiaries who are simil
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observe changes in their employment
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Page 188 and 189: Mashaw, Jerry L., and Virginia P. R
Page 190 and 191: A-2Table A.1 (continued)Time Period
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Page 194 and 195: Table B.1. DefinitionsB-2Variable D
Page 196 and 197: Table B.1 (continued)B-4Variable De
Page 198 and 199: Table B.1 (continued)Variable Defin
Page 200 and 201: B-8Table B.3. Participation Rate by
Page 202 and 203: B-10C. PARTICIPATION RATES BY BENEF
Page 204 and 205: Table B.6. Participation Rates by C
Page 206 and 207: Table B.6 (continued)Group Definiti
Page 208 and 209: Table B.6 (continued)B-16Group Defi
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Page 212 and 213: C-2survey. Whenever possible, the i
Page 214 and 215: C-4given the large number of benefi
Page 216 and 217: C-6• Young SSI recipients who are
Page 218 and 219: C-8beneficiary may have had with EN
Page 220 and 221: C-10Table C.2. Overview of the Nati
Page 222 and 223: C-12Sample completes (n=1,178) and
Page 224 and 225: C.14Table C.3 (continued)AllIntervi
Page 226 and 227: C.16Table C.5. Final Weighted and U
Page 228 and 229: C.18Table C.7. Sociodemographic Cha
Page 230 and 231: C.20Table C.9. Health Status (Figur
Page 232 and 233: C.22Table C.11. Program Participati
Page 234 and 235: C.24Table C.14. Awareness of TTW (F
Page 236 and 237: C.26Table C.16. Employment Expectat
Page 240: D-4information from two pretest int
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