Installing CA Enterprise Log Manager - CA Technologies

Installation TroubleshootingRegister CA Enterprise Log Manager Server with the CA EEM ServerSymptom:During installation, the CA Enterprise Log Manager application did not registersuccessfully with the CA EEM server. The CA Enterprise Log Manager applicationdepends on the CA EEM server for the management of user accounts and serviceconfigurations. If the CA Enterprise Log Manager application is not registered,the software will not run properly.The shell script mentioned in the procedure that follows is automatically copiedto the named directory during installation.Solution:Register the CA Enterprise Log Manager application with the CA EEM servermanually.To register the CA Enterprise Log Manager application1. Access a command prompt on the CA Enterprise Log Manager server.2. Log in with the caelmadmin account credentials.3. Switch users to the root user with the following command:su -4. Navigate to the directory, /opt/CA/LogManager/EEM.5. Execute the following command:./EEMRegister.shThe shell script registers the CA Enterprise Log Manager application with theCA EEM server.Acquire Certificates from CA EEM ServerSymptom:During installation, the digital certificates were not acquired from the CA EEMserver correctly. Digital certificates are required to start and run the CAEnterprise Log Manager application.The shell script mentioned in the procedure that follows is automatically copiedto the named directory during installation.Solution:Acquire the certificates from the CA EEM server manually.92 Implementation Guide