Brain Drain - Hochschule der Bundesagentur für Arbeit

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Helping Skills
Explain the roles of the career counsellor and client in the BD-BG counselling process and negotiate
its goals.
Identify the needs and resources of the clients in a career transition and offer on-going support
during the counselling process.
Build trust and maintain relations that enhance the client’s progress towards their goals.
Use appropriate techniques, interventions and approaches that are non-judgmental and adequate
for the clients and take into consideration the linguistic, cultural, mental, etc. aspects
Demonstrate empathy and the ability to reflect the client’s feelings
Use experience, role models and messages to inspire self-confidence in the client
Show the capacity to assess interests, skills, abilities, aptitudes and development needs
Help clients to identify their strengths and obstacles for successful career development, especially
in the context of transition
Recognize and discuss the clients’ readiness, maturity, integrity and obstacles for career decision
making within the BD-BG process
Assist clients in setting career goals in short, mid and long terms, identifying resources and
obstacles and formulating strategy for their attainment
Assist clients in the design and development of a career portfolio that helps demonstrate transversal
competences (i.e. Europass) and promote specific vocational skills and unique abilities
Knowledge of referral services, agencies and resources for job, financial, education, social and
personal issues that accompany the process of migration
Identify situations requiring referral to specialised services and facilitate effective referral processes
for assisting clients in BD-BG and take advantage of special programs, services, and networks.
Assist clients in developing social skills that will facilitate their transition and integration into different
societies
market information
Knowledge of national and European market trends and development of different vocational fields.
Collect, organise and provide up-to-date information for legislation, job vacancies, education and
work force demand in Europe
Help clients explore resources and identify career opportunities in different economies.
Knowledge of main branch and job classification documents.
Identify information sources for tendencies influencing working life and employees in the given
country.
Help clients define the importance and take advantage of lifelong (formal, non-formal and informal)
learning opportunities that will increase their competitiveness in various settings
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