Brain Drain - Hochschule der Bundesagentur für Arbeit
Brain Drain - Hochschule der Bundesagentur für Arbeit
Brain Drain - Hochschule der Bundesagentur für Arbeit
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Exercise 1<br />
Preparing a customer interview (90 minutes)<br />
The trainer divides training participants into three groups. Each group is given a task.<br />
Task for group I<br />
Make a list of problems which you will discuss during an interview with an<br />
unemployed customer who seeks the advice of a counsellor for vocational<br />
development. The purpose of the interview is diagnosing the customer’s needs<br />
concerning his or her training possibilities within the programme offered.<br />
Task for group II<br />
Make a list of problems which you will discuss during an interview with an<br />
unemployed customer who seeks the advice of a counsellor for vocational<br />
development. The purpose of the interview is to diagnose the customer’s needs<br />
concerning the kind of work which they are looking for.<br />
Task for group III<br />
Make a list of problems which you will discuss with an unemployed customer who<br />
seeks the advice of a counsellor for vocational development. The purpose of the<br />
interview is to diagnose the customer’s needs concerning the possibilities of<br />
participating in workshops preparing the unemployed for their individual job search.<br />
In the exercise one should use the following sheet:<br />
26<br />
Number An area/a problem<br />
discussed<br />
during an interview<br />
Examples of questions to the<br />
customer<br />
1.<br />
2.<br />
3.<br />
When group work is finished, the trainer asks each member of a group to present the<br />
three lists of issues discussed during an interview with a customer. The purpose of<br />
asking a given question and the manner of taking the customer through the interview<br />
should be discussed by the whole group.<br />
Teaching materials: sheets of paper, markers, cards stating tasks for individual<br />
groups<br />
Exercise 2<br />
Strategy of reaching a target (120 minutes)<br />
The trainer divides the group into three teams and each of group is given the same<br />
task.<br />
The task: The office where you work has a task of increasing the number of contacts<br />
with employers. You need to prepare a strategy for reaching the goal, taking into<br />
account five elements of marketing mix:
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