Brain Drain - Hochschule der Bundesagentur für Arbeit

�����������������������������������������
���������������������������������������
�
�
2.2 Unit 1: Cultural and Transnational Factors of Intercultural
Management
A solid fundament of intercultural theories – such as cultural socialisation theories
and processes of enculturation – create a sensibility for areas of conflicts between
own core beliefs and foreign values. Acquaintance of scientific approaches of
contrasting a culture with another one – e.g. Trompenaars´ ‘seven dimensions of
culture’ – yield to a value-free top view on different cultures.
2.3 Unit 2: Intercultural Management – Practical Aspects
Transfer of theoretical knowledge of Unit 1 into different practical methods not only to
inform about selected cultures but also to cope with typical intercultural difficulties:
acquaintance of means of selected cultures, elaboration of cultural diversities and
demonstration of their effects on the personal and familiar areas of life as well as the
identification of the difficulties and problems which result from the intercultural life
cycle lead to approaches of elaboration solutions which can be taken on in
counselling interviews.
2.4 Unit 3: Counselling Structure
This Unit targets on structure and techniques of professional counselling.
Approaching systematic interview methods a survey of counselling phases is given to
the participants: assessment, problem identification and formulation, goal setting,
development of means, implementation and evaluation. The individual situation of the
client in respect of his personal, familiar, professional and social situation is focussed
here to sharpen the counsellor’s senses for weaknesses and strengths of the
individual.
2.5 Unit 4: Development of Case Management
Case Management (CM) means:
� Process management (professional structure of activities)
� Knowledge management (use of instruments, intranet, internet)
� evaluation management (effectivity and efficiency management, validation by
exploitable parameters)
CM is accomplished by the following phases:
� Problem description/resource analysis
� systematic formulation of hypothesis referring to the reasons for problems
� Target planning
� Action planning
� Evaluation, effectivity and efficiency analysis – documentation
74