Brain Drain - Hochschule der Bundesagentur für Arbeit

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Including all the described skills and knowledge pools the method Case Management
is introduced to the participants as an efficient and effective tool to deal with specific
issues of ‘Brain Drain – Brain Gain’. Here the Case Manager doesn’t appear as a
counsellor in the direct sense but as a pilot and networker in a broader sense. He
navigates the supporting process by finding contact points and other experts for his
client and coordinates the communication. Related to Unit 3 the special phases of
Case Management are shown to the participants: assessment, planning, intervention,
monitoring, and evaluation are building structural cornerstones on which the
assistance process is aligned.
2.6 Methodology - Proposals
• Lectures and exercises
• Group work
• Presentation and discussion
• Interviews
• Role-plays
•
Exercise 1: Creating an interview guide for an intercultural counselling
Based on the theoretical inputs of unit 3 and 4 the participants create an own
interview guide for an intercultural counselling considering following questions:
How can the interview be structured?
Which reasonable schedule lines are to be drawn?
How much time is spent on each part?
Exercise 2: Role-Play
The discussed inputs and especially the interview guide shall be transferred into a
role-play. One participant slips into the counsellor’s role another into the client’s
imitating a real life counselling situation. The rest of the group observes the
“counsellor’s” action so that he can receive a profound feedback later. Additionally
the scene is put on camera. Every participant has to play the counsellor one time and
after every round there is a feedback. The taped interview scene is given to the
considered participant for a self evaluation.
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