SCI Gateway V17 End User Guide - SCI - Scottish Care Information

4. Receiving and Replying to MessagesWhen a user logs on to SCI Gateway they are able to access, view, print and manage allmessages that have been sent and that they have permission to see. Generally speakinghospital /clinics receive referrals and GP practices receive discharges.SCI Gateway provides users with the ability to generate and reply to some message typesso that the end to end communication is carried out electronically ensuring that thepatient data is sent and received in a secure manner. Currently you can receive and replyto advice requests with advice responses and eGPFR requests with eGPFR responses andclinical dialogues. This guide will use advice requests and advice responses to illustratethe functionality of receiving and replying to messages.At this time the most common message type received are referrals in a hospital / clinictherefore this guide will use referrals to illustrate viewing and managing messages.This section covers:· Viewing New Messages· Printing Messages· Opening and Replying to Messages· Letter Options· Opening Individual Attachments· Saving Messages to Docman· Importing Discharges· Sending Tertiary Referrals· Redirecting Messages