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Confessions of an IT Manager_Phil Factor

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Section III: S<strong>of</strong>tware Projects: the Good, the Bad <strong>an</strong>d the Pitiful 115<br />

commonly, they do not have the experience to identify where the real<br />

knowledge about business requirements <strong>an</strong>d processes lies.<br />

In other words, they never penetrate the fog <strong>of</strong> misperception that exists in<br />

every large comp<strong>an</strong>y. At <strong>an</strong> intellectual level, it is obvious that <strong>IT</strong> initiatives<br />

have to be fit for purpose, but emotionally, there is always the siren voice<br />

saying 'This time it will be different, we c<strong>an</strong> evolve prototypes <strong>an</strong>d elicit the<br />

full requirements along the way; we c<strong>an</strong> re-engineer business processes, rather<br />

th<strong>an</strong> to fit with the existing ones.' It never is different. Sadly, history just goes<br />

on repeating itself.

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