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Confessions of an IT Manager_Phil Factor

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Section III: S<strong>of</strong>tware Projects: the Good, the Bad <strong>an</strong>d the Pitiful 173<br />

people swearing like that in the <strong>of</strong>fice, but we really don't appreciate it in the<br />

home' she laughed. My boss was most charming to her; it was a revelation, as it<br />

was a side to his character I hadn't seen.<br />

I hurriedly reset the identity fields to a higher number, <strong>an</strong>d made the<br />

routines more complex so that they couldn't come up with the commonest<br />

<strong>of</strong>fensive syllables. I didn't know m<strong>an</strong>y <strong>of</strong> them myself, despite having gone to<br />

a boarding school, but a half hour in Dispatch gave me <strong>an</strong> encycopaedic<br />

knowledge, which I then used to cle<strong>an</strong>se the routine.<br />

The system soldiers on, cured <strong>of</strong> its propensities for bad l<strong>an</strong>guage, <strong>an</strong>d still<br />

much appreciated by the users. The staff <strong>of</strong> Dispatch still talk <strong>of</strong> the str<strong>an</strong>ge guy<br />

from <strong>IT</strong> who rushed around with a notebook, excitedly recording all their<br />

foulest l<strong>an</strong>guage. The incident has made me even more obsessional about<br />

'nursing' my websites when they are newly launched because computer systems<br />

c<strong>an</strong> fail in unexpected ways.<br />

Most <strong>of</strong> all, however, I am far more cautious <strong>of</strong> my own big ideas <strong>an</strong>d less<br />

eager to bully them through to implementation.

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