Network Force/Torque Sensor System
Net F/T Manual - ATI Industrial Automation
Net F/T Manual - ATI Industrial Automation
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Net F/T Installation and Operation Manual<br />
Document: 9620-05-net ft-11<br />
18. Troubleshooting<br />
18.1 Introduction<br />
This section includes answers to some issues that might arise when setting up and using the Net F/T<br />
system. The question or problem is listed followed by its probable answer or solution. They are<br />
categorized for easy reference.<br />
The information in this section should answer many questions that might arise in the field. Customer<br />
service is available to users who have problems or questions addressed in the manuals.<br />
ATI Industrial Automation<br />
Attn: F/T Customer Service<br />
Pinnacle Park<br />
1031 Goodworth Drive<br />
Apex, NC 27539 USA<br />
Phone: +1.919.772.0115<br />
Fax: +1.919.772.8259<br />
Email: ft_support@ati-ia.com<br />
NOTICE: Please read the F/T manuals before calling customer service. When<br />
calling, have the following information available:<br />
6. Serial number(s).<br />
7. Transducer type (e.g., Nano17, Gamma, Theta).<br />
8. Calibration (e.g., US-15-50, SI-130-10).<br />
9. An accurate and complete description of the question or problem.<br />
10. All information that is displayed on Net F/T page <strong>System</strong> Info (manuf.htm).<br />
If possible, the F/T system should be accessible when talking with an ATI Industrial<br />
Automation customer service representative.<br />
18.2 <strong>System</strong> Status Code<br />
The Net F/T performs many diagnostic checks during operation and reports results in a 32-bit system<br />
status code. Each F/T record includes this system status code. The bit patterns for all present error<br />
conditions are or’ed together to form the system status code. If any error condition is present then bit 31<br />
of the system status code is set.<br />
Bit 16 is set if a threshold is latched. This bit does not indicate a system error.<br />
The system status code should be:<br />
0x00000000 if no errors and no threshold statements are breached<br />
0x80010000 if no errors and a threshold statement is breached.<br />
Any other code signals means there is a serious error. Table 16.1–<strong>System</strong> Status Code Bit Assignments<br />
describes possible errors and their bit assignments.<br />
Pinnacle Park • 1031 Goodworth Drive • Apex, NC 27539 USA • Tel: +1.919.772.0115 • Fax: +1.919.772.8259 • www.ati-ia.com • Email: info@ati-ia.com<br />
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