2018 Adopted Annual Operating & Capital Improvement Budget

SHARED TECHNOLOGY SERVICES
Statement of Purpose
The Shared Technology Services Program provides reliable and purposeful information technology services to
contribute to achieving organizational outcomes.
Description
The Shared Technology Services (STS) Program is responsible for the delivery of services through the application,
maintenance, and improvement of all computer and telephone related technology, both hardware and software, used in
the Village. The services provided include data security and protection, system performance monitoring and tuning,
deployment of new technology, management of licensing and maintenance, and support of all technology systems in
the Village through the service desk. In addition, staff provides extensive training to employees on the use of technology
in support of expected outcomes.
Accomplishments
In 2017, the STS team worked closely with Village departments on upgrades and updates to current software systems
including Finance, Tax, and Community Development. The team continued work on implementation of online services
for building permitting and inspections by launching the online inspection status lookup and the anticipated completion
of building permit submittal. In collaboration with the Public Works and Parks, Trails and Recreation departments, STS
continued support for the implementation of the new asset/work order management system. Phase one of this system
was completed in 2017, with expanded functionality and use coming in 2018. After continued support issues with our
current system software provider, Harris Software, STS has begun the process of working with departments on the
evaluation and selection of new enterprise software systems to replace the Revenue Management System, the Financial
Management System, the Fleet Management System, and the Payroll/HR Management System. Efforts in launching
online services for the Revenue Management System have been put on hold pending the selection and implementation
of a new system and will be completed as part of this software deployment. In 2017, the Police Department took sole
ownership of the Emergency Command Vehicle, formerly shared between the Village and South Metro Fire, and made
significant updates and improvements to the technology and communication systems contained in the vehicle. STS also
completed a significant audio/visual system upgrade in the City Hall Community Room and City Council Chambers,
which included the replacement of the speaker and microphone systems and upgrades to the audio recording
infrastructure. Work also continued on the deployment of the electronic records management system for the Village in
partnership with the City Clerk’s Office. Additionally, the final phase of the current network infrastructure upgrades were
completed with the replacement of the core fiber switches that connect the three Village facilities.
Goals/Objectives
In 2018, the program will focus on the following initiatives:
Deploy phase two of asset/work order management system for use by the Public Works and Parks, Trails and
Recreation departments. This will include online service requests for the departments.
Implementation of asset, fleet, and work request management system in the Public Works department for the
Fleet Services area.
Planning and initial deployment work for the replacement of the Finance Management system.
Working in conjunction with Arapahoe County and three other coalition agencies, the Village will be
implementing a new Computer Aided Dispatch (CAD) system in the Police Department. This implementation
will also institute the move to a new Records Management System (RMS) to facilitate the integration of CAD
and RMS data and reporting.
Evaluation will begin on the replacement of the Payroll and Human Resource Information Systems in
partnership with Finance and Human Resources.
Following the success of the online records request system in the Police Department, the same system will be
implemented in the City Clerk’s Office to process and manage all Village record requests.
Improve data availability and security by replacing our nine-year-old data backup system with technology
designed to support the current and future data storage needs of the departments.
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