Operations and Supply Chain Management The Core

SUBJECT INDEX 511
Crashing, 145–149
Critical customer requirement (CCR), 308
Critical path, 138
Critical Path Method (CPM)
overview, 138–145
with three activity time estimates,
142–145
Cross-docking, 458
CSCMP (Council of Supply Chain
Management Professionals), 15
Cumulative average time, 115
Current issues in OSCM, 19
Customer contact, 204
Customer order decoupling point,
168–169, 350
Customers
lean, 402
proximity to, 458
services and interaction with, 8
service system arrivals by, 213
support personnel management, 19
virtual service and, 206
Customer value, 397–398
Cut-and-try approach, 246–248
Cycle counting, 376–377
Cyclical factors, 62
D
Dana Corporation, 325
Days inventory, 11
Days-of-supply, 171
Days sales outstanding, 11
Decisions
facility location (see Facility location
decisions)
logistics, 456–458
Decision trees, 101–104
Decomposition of a time series, 61–64
Decoupling points, 47, 168–169, 350
Defects per million opportunities
(DPMO), 307
Delivery, 7, 29
Dell Computers, 99, 169, 190, 383
Delphi method, 71
Demand
competitive dimension of, 29–30
components of, 48–49
cyclical influence on, 48
forecasting, 270–271, 275–276
independent versus dependent,
354–355
volatility of, 105
Dependent demand, 354–355
Design. See also Production design
assembly-line, 178–183
service-system, 205–207
warehouse, 458
Design of experiments (DOE), 312
Design quality, 28–29, 301–302
DHL, 456, 469
Dimensions of quality, 302
Disney, 298–299, 458
Disneyland, 206, 413
Distribution scheduling, 482
Divisibility, 482
DMAIC (Define, Measure, Analyze,
Improve, and Control), 308
DOE (design of experiments), 312
DPMO (defects per million opportunities),
307
DuPont, 138
Dynamic programming, 482
E
Early start schedule, 142
Earned value management (EVM),
134–136
eBay, 207, 393
Economic order quantity (EOQ),
281–283, 359
Economic prosperity, 26
Economies of scale, 95–96
Economies of scope, 97
Effectiveness, 9
Efficiency, 9, 179, 400
Efficiency ratios, 12–13, 444–445
Efficient supply chains, 434, 434e
Electronic commerce, 18
Eli Lilly, 432
Employees
flexible workers, 97
workforce levels, 242, 245
Engineer-to-order, 169, 170, 268e
Enterprise resource planning (ERP), 266
Environmental regulations, 460
Environmental stewardship, 26–27
EOQ (economic order quantity),
281–283, 359
E-procurement, 401
ERP (enterprise resource planning), 266
Errors in forecasting, 64–67
European Union, 27
EVM (earned value management),
134–136
Evolving supply process, 433–434
Expected completion time, 144
Explicit objective, 482
Explicit services, 204
Exponential distribution, 213–214
Exponential smoothing, 53–57
Extent of customer contact, 204
External benchmarking, 307
External failure costs, 304
F
Facebook, 207
Facilitating goods, 203
Facility location decisions
analytics exercise, 478–480
centroid method, 464–466
criteria for, 458–460
factor-rating systems, 460–461
plant location methods, 460–468
service facilities, 104–105, 466–468
transportation method, 461–464
Factor-rating systems, 460–461
Fail-safing, 208–210
Failure mode and effect analysis (FMEA),
309, 312e
Federal Express (FedEx), 414, 436,
454–456, 469
Financial ratios, 12–13
Finished products, 352
Finite population, 213
First Bank/Dallas, 413
Fishbone diagrams, 309, 311e
FIT (forecast including trend), 55–56
Fitness for use, 302
Fixed-order quantity model (Q-model),
351, 359–363
with safety stock, 364–367
Fixed-time period model (P-model), 351,
359–360, 368–369
Flexibility, 29, 96–97
Flexible line layouts, 182–183
Flextronics, 435
Flowcharts, 309, 310e
Flow time, 171
FMEA (failure mode and effect analysis),
309, 312e
Focused factory, 96, 97e
Ford Motor Company, 11, 12–14, 12e,
13e, 96, 306
Forecast errors, 64
Forecast including trend (FIT), 55–56
Forecasting
analytics exercise, 89–90
causal relationships, 47, 57, 68–69
CPFR, 71–73
demand and MRP, 275–276
demand components and, 48–49
errors in, 64–67
introduction, 44–45
multiple regression analysis, 69
in operations and supply chain
management, 46–47
qualitative techniques, 47
quantitative techniques, 47
simulation models, 47
strategic, 46
tactical, 46
time series analysis (see Time series
analysis)
trend models, 48–50, 55–56
Forward buying, 431
Free trade zone, 459
Freeze window, 408
Fujitsu, 376, 437
Functional products, 432–433
Functional project, 129–130