VINCI - 2005 annual report

FICHE VINCI
PREQUALIFICATION AND IMPROVEMENT PROGRAMME IN THE UK
The prequalifi cation procedure introduced by the UK’s Highways Agency as part of its programme to
modernise the country’s motorway network is an incentive for improvement for candidate companies, who must now obtain a minimum
score in the Capability Assessment Toolkit (CAT) in order to be invited to compete for contracts. The assessment process is based on business excellence
criteria established by the European Foundation for Quality Management (EFQM). In 2005, VINCI Construction Grands Projets and Ringway, Eurovia’s UK,
were pre-selected under this procedure. Their scores were verifi ed by independent auditors.
Bottom left. The service culture that characterises VINCI Concessions and its subsidiaries - including VINCI Park, pictured here - has led to regular customer
satisfaction surveys being carried out.
Bottom right. “The Link”, a roving exhibition specifi c to the A85 Angers-Tours-Vierzon motorway project, stops at all the communities along the route to inform
residents about the challenges of the project and update them on progress. The exhibition has received 50,000 visitors since it was created.
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