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Digital Culture: The Changing Dynamics biometric interfaces cluster around endpoint security: password management and convenience in financial transactions. Password management: According to Will Sturgeon, “a growing number of large end-user organizations are making the switch to biometrics-based solutions to overcome the perennial problems users continue to have with passwords”. Mitsubishi Securities uses biometrics on their trading floor. “People across the organization have about 12 passwords to remember so a single sign-on biometric keyboard has proven very popular”, according to Graham Yellowley, IT director. A survey among 1 700 enterprise end users in the US found that more than a 25% of respondents manage more than 13 passwords at work, and 88% are frustrated with password management. This results in employees writing down passwords “or saving them locally on a spreadsheet or document”. 22 Financial comfort: Pay By Touch enables shoppers to pay through fingerprint verification, no cash, no swiping, and claims: “This is one of the rare times where you can deliver identity theft prevention for the shopper, better security in terms of fraud for the retailer and increased convenience.” 23 In November 2006, a Harris Interactive Survey announced that, in a survey of 2006, 72% stated that fingerprint-scanning ATMs would give them “a positive or very positive feeling toward their bank”. 24 Over 30 000 biometric fingerprinting accessible ATMs are planned in Japan for 2007. For these banks the profit works two ways: they counter the rising cost of card misuse, which is estimated at 6%, and they offer their customers convenience and security. The banks have reported “low false rejection rates, which may reflect the market’s admission that fingerprint technology has improved since banks last considered this application nearly ten years ago”. On 28 June 2009, all EU members are required to store fingerprints of their citizens (and children up to 12 years), with face recognition as the primary biometric identifier on the second generation of EU passports, the ePass. The EU IST project SecurePhone (research and commercial application based) employs face and fingerprints to enable the user to digitally sign audio, text or image files, providing proof of their origin and authenticity: 22 Biometrics curing password headaches. And boy do we hate PA55w0RD5... by Will Sturgeon. Published: Wednesday 28 September 2005 Story URL: http://software.silicon.com/security/0,39024655,39152802,00.htm 23 “Pay By Touch’s patented biometric services enable shoppers to quickly access personal accounts using a finger scan to identify themselves, make purchases and earn rewards. The use of pay-by-touch fingerprint systems coincides with the use of other biometrics in financial transactions.” NSIDE FINANCIAL SERVICES Investors feel good about Pay By Touch, Becky Yerak, published 29 December 2006, byerak@tribune.com 24 http://www.storefrontbacktalk.com/securityfraud/good-news-for-fingerprint-fans-maybe/ 36
“As far as we know there is no other biometrically-enabled digital signature application available for mobile devices that can guarantee security by storing and processing all sensitive information on the device’s SIM card, explains SecurePhone technical coordinator Roberto Ricci at Informa in Italy. Because biometric data never leaves the device’s SIM card and cannot be accessed, except by the verification module which also runs on the SIM card, the user’s biometric profile is completely safe. This is important to meet the highest privacy requirements. Although existing communications infrastructure based on the GSM, GPRS and UMTS mobile systems provides a secure means of communication, it lacks any robust method of user identification. Text, audio and image files can be sent by anyone to anyone with no authentication and there are no guarantees the person you are talking to in a phone conversation, if you’ve never met them before, is really who they claim to be.” 25 The net result of this convergence comfortingly acquiesces the biggest fears of both industry in general (intellectual property) and national and federal states and state-like structures (identity). It makes sure who is who and at the same time it makes sure who is talking to whom. It neatly freezes both content and context in between the points of access (going online and going mobile) and the points of identification and authentication (who you are). Any kind of p2p activity is logged and traceable, not to your Internet service provider (ISP) but to you directly. It discourages experiments and works against creative and innovative acts of the rising make generation that cover the grounds in between structured discourses and operating systems. And most interestingly, it seems to acquiesce the fear of the 8 out of 10 satisfied EU citizens too, as they trade their continuous individual time-space coordinates for a high probability free-of-terror comfort zone. They can go shopping without paying, and “with 65 per cent of UK shoppers have suffered from the latest retail phenomena queue rage” (Queue Rage, QM Group study), this will no doubt enhance experiences of convenience. 25 http://www.coli.uni-saarland.de/projects/SecurePhone/ New realities, new policies? 37
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