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RepoRt on - BNP Paribas

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listening<br />

to employees<br />

bnP <strong>Paribas</strong>/bahraïn<br />

global people survey<br />

global people survey:<br />

tracing the road ahead<br />

in 2008 the bnP <strong>Paribas</strong> launched an<br />

annual “global People survey” in 10 languages<br />

for a populati<strong>on</strong> of 25,000 employees<br />

around the world.<br />

in 2009, the survey process was greatly<br />

expanded and was c<strong>on</strong>ducted <strong>on</strong>line<br />

for the first time. the questi<strong>on</strong>naire was<br />

developed in 17 languages and included<br />

80 questi<strong>on</strong>s in 15 different themes. it also<br />

included an open-ended questi<strong>on</strong> asking<br />

employees to comment <strong>on</strong> the directi<strong>on</strong><br />

for change within the organisati<strong>on</strong>.<br />

the new editi<strong>on</strong> of the survey provided an<br />

opportunity to gauge the level of commitment<br />

of the group’s worldwide employees<br />

al<strong>on</strong>g with their opini<strong>on</strong>s about<br />

their day-to-day work, their image of the<br />

bank and of its management teams and<br />

bnP <strong>Paribas</strong>’s corporate social and envir<strong>on</strong>mental<br />

resp<strong>on</strong>sibility (csr) efforts.<br />

the sec<strong>on</strong>d editi<strong>on</strong> of the global People<br />

survey was c<strong>on</strong>ducted with the assistance<br />

of towers wats<strong>on</strong> which analysed<br />

and processed the survey results in a<br />

manner which ensured strict an<strong>on</strong>ymity<br />

and c<strong>on</strong>fidentiality. the june 2009<br />

editi<strong>on</strong> of the survey was extended to<br />

a sample base of 163,000 employees in<br />

75 countries and included employees<br />

from bnP <strong>Paribas</strong> fortis. this larger sample<br />

base provided more representative<br />

survey results. the survey was <strong>on</strong>e of the<br />

first corporate projects organised in collaborati<strong>on</strong><br />

with fortis. the overall survey<br />

resp<strong>on</strong>se rate for 2009 was 51%, giving<br />

83,000 completed questi<strong>on</strong>naires.<br />

the results provided data for each business<br />

area, divisi<strong>on</strong>, functi<strong>on</strong> and country.<br />

survey results were further broken down<br />

by age, seniority, etc. to provide an invaluable<br />

informati<strong>on</strong> source which enables<br />

comparis<strong>on</strong>s between group entities and<br />

facilitates sharing of good practices. the<br />

changes in survey resp<strong>on</strong>ses from year to<br />

year helped to highlight areas of acti<strong>on</strong><br />

for group entities.<br />

50 <str<strong>on</strong>g>RepoRt</str<strong>on</strong>g> <strong>on</strong> CoRpoRate SoCial and enviR<strong>on</strong>mental ReSp<strong>on</strong>Sibility<br />

“<br />

By asking us to<br />

participate in this<br />

survey, <strong>BNP</strong> <strong>Paribas</strong><br />

has dem<strong>on</strong>strated<br />

that it is committed<br />

to achieving<br />

improvements.<br />

It gives me the<br />

feeling of working<br />

for a company that<br />

is attentive to its<br />

employees.”<br />

(Quote taken from the questi<strong>on</strong>naire)

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