RepoRt on - BNP Paribas

on behalf of the french retail banking
division, bnP Paribas sa’s occupational
health department participated in a
working group set up to help to prevent
and manage customer incivility and to
assist and support customer-facing staff.
in the area of prevention, for example,
behaviour training is provided which
combines role-playing games and experiencing
sharing exercises. staff learns
how to identify factors that lead to aggressiveness,
apply techniques for handling
confrontational situations and cope
with feelings of anger and humiliation. in
2009 close to 2,300 persons participated
in incivility awareness training. assistance
and support for employees are provided
by management. Psychological and
medical assistance is provided by the
occupational Health department. in
cases where death threats are made, an
emergency psychological support team
is mobilised. similarly, administrative and
legal assistance is provided for employees
having to notify social security or policy
authorities of workplace accidents or
civil and criminal complaints.
specific initiatives are pursued to mitigate
other occupational hazards: information
campaigns, training, design ergonomics,
remedial ergonomics and alert procedures.
in 2009, the group stepped up
its efforts in the area of workplace ergonomics:
13 plan studies, 122 premises inspections
and 8 studies were conducted.
the high degree of vigilance exercised
jointly by the occupational health department,
management teams, facilities
management functions, the work of the
ergonomics unit and works committees
has contributed to the very low rate of
musculoskeletal problems reported in
bnP Paribas sa.
public health issues
bnP Paribas sa’s occupational health
department has been working for many
years to promote employee health. in
the course of annual medical checkups,
occupational physicians provide
personalised care in all areas of public
health. awareness campaigns, brochures
and specific programmes are designed
to address key health risks, including
cardiovascular disease, cancer, obesity
and smoking.
a variety of additional public health initiatives
were pursued in 2009.
a working group comprised by operational
Hr managers from all group divisions
and functions was set up to engage
in contingency planning for pandemic
preparation and to define appropriate
sanitary and organisational responses.
the plan developed covers purchasing
of hygienic masks, compiling a database
of hygiene products, measures to
raise awareness about personal hygiene
(hand washing) and the display of posters
in washrooms. more than 3,960 influenza
vaccinations were administered in
2009. in addition, a business continuity
plan was developed to deal with an outbreak
of the a H1n1 virus.
the cardiovascular disease prevention
programme, “Pcv métra”, continues
to screen for risk factors such as high
cholesterol, hypertension, smoking and
stress. medical evaluations at broussais
Hospital of employees found to be at
risk and screening for coronary impairments
with a view to early treatment
have resulted in 226 blood tests and
5 one-day hospital admissions.
635 people took part in a programme to
help employees and their family members
in the Paris region stop smoking
through the allen carr method; 47% of
those who responded to the satisfaction
survey stopped smoking in 2008. in other
parts of france, 73 people participated
in sessions held in arras, dijon, orleans,
chartres and marseille. a free-of-charge
follow-up session was organised by the
allen carr foundation on 6 november
2009. this session was organised for staff
who had resumed smoking after having
been cigarette free.
each occupational health office is now
equipped with a tonometer to screen
for glaucoma. screening tests for diabetes
are also offered.
support for employees with longterm
illnesses or incapacity for work
as in the area of prevention of occupational
hazards, the occupational
health department, Hr managers and
line managers work closely together to
redeploy employees returning to work
after several months’ absence due to
illness. given the rapid pace of change
within the group, the reintegration process
must factor in an adjustment to the
new circumstances, so as to dispel employees’
worries and allow them the
time to get back on their feet.
in some cases, employees can meet
with the occupational physician before
resuming work, either because they
request it or because their general
practitioner or the reviewing physician
recommends it. in such instances the
occupational physician helps the
employee to prepare for a return to
work, taking into consideration any
53 <strong>RepoRt</strong> on CoRpoRate SoCial and enviRonmental ReSponSibility
A medical
observatory
to monitor stress
and mental health
issues
stress is the second most prevalent
occupational pathology after
musculoskeletal disorders.
An observatory to monitor stress
and mental health issues set up
in collaboration with iFas,
the french institute for action
on stress, in paris and lyon.
At the beginning of each periodic
medical visit, employees fill
out a confidential, anonymous
questionnaire that is immediately
assessed by an occupational
physician for purposes of a
personal diagnosis. the data is
then compiled and processed by
iFas, an independent body, which
returns the results to bnp paribas.
Results are used to measure
stress levels, pinpoint populations
at risk and take appropriate
preventive measures. in 2009
close to 7,000 persons completed
this questionnaire. the medical
observatory of stress and mental
health issues was extended
to bnp paribas personal finances
and bnpp Assurance in 2009.
training employees
in life-saving
techniques
in 2009, the group overhauled its
crisis communications programme
for workplace emergencies.
each employee of bnp paribas sA
received a guide outlining
the life-saving techniques
to be applied in crisis situations.
A dedicated “emergencies” section
of the group’s intranet was also
created. the section includes
an interactive graphical sequence
which educates staff about their role
and responsibilities.