Housing Counseling Process Evaluation and Design of ... - HUD User

A final issue examined in the agency survey is the rate at which clients drop out of multi-session, prepurchase
homebuyer workshops before the course sequence is completed. Across all agencies, the
average drop out rate reported for pre-purchase workshops was 18 percent of clients. For a large
share of agencies, drop outs are fairly rare, with 40 percent of agencies reporting a drop out rate of
less than 10 percent (Exhibit 6-9). Another 29 percent of agencies report a client drop-out rate of
between 10 and 24 percent and 20 percent of agencies reported a drop-out rate of between 25 and 49
percent. Finally, 11 percent of agencies reported that half or more of their workshop clients dropped
out prior to finishing their education.
Exhibit 6-9. Share of Agencies by Pre-Purchase Workshop Drop-Out Rate
11%
20%
40%
Drop-Out Rate