Housing Counseling Process Evaluation and Design of ... - HUD User

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PROGRAMMING NOTES: • PROGRAM SO THAT ONLY THOSE SERVICES CHECKED IN QUESTION 4 OR LISTED IN THE SAMPLE FILE APPEAR IN THE GRID BELOW. • EACH INDIVIDUAL SERVICE TYPE MUST BE < OR = Q17 (NEVER MORE). Service Type Homebuyer education workshops Post-purchase homeowner workshops Predatory lending workshops Assistance on fair housing issues Pre-purchase homebuyer counseling Post-purchase homeowner counseling to resolve or prevent mortgage delinquency Counseling related to Home Equity Conversion Mortgages Post-purchase counseling regarding mortgage refinancing Counseling related to locating, securing or maintaining residence in rental housing Counseling related to shelter or services for the homeless # of Staff The next series of questions asks for information on the race, ethnicity, gender, and educational attainment of your housing educators and counselors. These questions are being asked to gather some basic demographic information on the individuals providing these services as no systematic information of this type presently exists. The questions on race and ethnicity (Hispanic/Latino identity) use the categories defined by Office of Management and Budget (OMB). If your organization does not track this information for some or all of your staff, it is not necessary to gather it for this survey; simply report that the information is “not available” for these staff. PROGRAMMING NOTE: For the text in blue, create hyperlink and show the following terms in a separate window, allowing simultaneous viewing of questions and definitions White refers to people having origins in any of the original peoples of Europe, the Middle East, or North Africa. Black or African American refers to people having origins in any of the black racial groups of Africa. Terms such as "Haitian" or "Negro" can be used in addition to "black or African American." American Indian and Alaska Native refer to people having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. Asian refers to people having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian subcontinent including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. Native Hawaiian and Other Pacific Islander refer to people having origins in any of the original peoples of Hawaii, Guam, Samoa, or other Pacific Islands. Appendix B. Survey of HUD-Approved Counseling Agencies 185
19. Of the [PROGRAMMER: FILL IN NUMBER FROM Q17] housing educators and counselors on your staff, how many belong to each of the following racial groups as defined by the Office of Management & Budget (OMB)? (NOTE: Please report each employee in only one category.) PLEASE CLICK HERE FOR THE DEFINITIONS FROM OMB ____ White ____ Black/African-American ____ Asian ____ American Indian/Alaska Native ____ Native Hawaiian/Other Pacific Islander ____ Two or more races ____ Information on race not available ____ TOTAL [MUST BE < OR = Q17; DO NOT ALLOW 0] 20. Of the [PROGRAMMER: FILL IN NUMBER FROM Q17] housing educators and counselors on your staff, how many are Hispanic vs. Non-Hispanic? ____ Hispanic/Latino ____ Non-Hispanic ____ Information on ethnicity not available ____ TOTAL [MUST < OR = Q17; DO NOT ALLOW 0] 21. Of the [PROGRAMMER: FILL IN NUMBER FROM Q17] housing educators and counselors on your staff, how many are women and how many are men? ____ Number of women ____ Number of men ____ Information on gender not available ____ TOTAL [MUST < OR = Q17; DO NOT ALLOW 0] 22. Of the [PROGRAMMER: FILL IN NUMBER FROM Q17] housing educators and counselors on your staff, how many have the following levels of education as their highest level of education achieved? ____ Less than high school graduation ____ High school graduate or GED ____ Some college, but no college degree ____ 2-year college degree ____ 4-year college degree ____ Advanced graduate or professional degree (MS, PhD, JD, MD, etc.) ____ Information on education not available ____ TOTAL [MUST < OR = Q17; DO NOT ALLOW 0] PAGE BREAK 186 Appendix B. Survey of HUD-Approved Counseling Agencies
Page 1 and 2:
2 0 0 8 R e p o r t The State of th
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The State of the Housing Counseling
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Table of Contents Executive Summary
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List of Exhibits Exhibit 1-1. Exhib
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Exhibit 5-9. Exhibit 5-10. Exhibit
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Exhibit 8-10. Exhibit 8-11. Exhibit
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channeled through NeighborWorks ®
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How is housing counseling funded an
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counseling services from HUD-approv
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Current Challenges Facing the Indus
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standards are sufficient. Support f
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Ideally, intermediaries, SHFAs, and
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Chapter One. Introduction In 2007 3
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Exhibit 1-1. Topic Study Topics and
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Grant Applications Data The final s
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helping clients evaluate whether to
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Section 221 and 235 programs, that
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clients nearly doubled each year. A
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associated with increases in overal
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This last point highlights the fact
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Exhibit 2-6. Intermediaries and SHF
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Exhibit 2-8 maps the location of ea
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Key Challenges for the Industry The
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Chapter Three. Characteristics of C
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credit counseling responded to the
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Exhibit 3-4. Counseling Specializat
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Exhibit 3-6. Services Offered by HU
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Age of Organization and Housing Cou
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Agency Size Most housing counseling
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Exhibit 3-13. Distribution of the N
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Chapter 3. Characteristics of Couns
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Chapter Four. Intermediaries and St
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Organization Name Organization Type
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Exhibit 4-2. SHFAs Receiving HUD Ho
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Exhibit 4-3. Percent of LHCAs Recei
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National Credit Union Foundation (N
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Several organizations commented tha
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Exhibit 4-6. National Certification
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SHFAs provide some type of curricul
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allow counseling agencies to accept
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Chapter Five. Sources of Agency Fun
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Exhibit 5-1. Share of Total Funding
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Not surprisingly, the number of sou
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The next most common types of fundi
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Exhibit 5-7. Prevalence of Primary
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HUD’s strategy of spreading its a
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amount of available funding decline
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Our estimate includes all types of
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specialized training required for t
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Chapter Six. Characteristics of Edu
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the client with lenders. The follow
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approaches are identified as using
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Exhibit 6-4. Share of Clients by Ho
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while 24 percent conduct an informa
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financial literacy curriculum, focu
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Counseling to Resolve Mortgage Deli
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Exhibit 6-11. Share of Delinquency
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Forms of Assistance for Mortgage De
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counseling, and 20 percent have no
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“Funds for administrative respons
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Characteristics of Counseling Clien
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With respect to ethnicity, 19 perce
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Exhibit 7-7. Income Distribution of
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Exhibit 7-9. Percent of Agencies wh
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who purchased homes. Some agencies
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• Clients seeking pre-purchase ho
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Exhibit 7-12. Outcomes for Clients
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Exhibit 7-13. Outcomes for Clients
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engaged in counseling at the time o
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To some extent, agencies with diffe
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ace, and 6 percent are two or more
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Chapter Eight. Characteristics of H
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Combining the counseling agency sur
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Exhibit 8-6. Race and Ethnicity of
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Exhibit 8-8. Educational Attainment
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Exhibit 8-10. Main Sources of Train
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scholarships, but primarily to its
Page 162 and 163: Exhibit 8-12. Significance of Staff
Page 164 and 165: The open-ended responses to the sur
Page 166: share of counselors with four-year
Page 169 and 170: NeighborWorks® foreclosure mitigat
Page 171 and 172: Although these changes have allowed
Page 173 and 174: Standardizing the Quality of Counse
Page 175 and 176: national counseling standards shoul
Page 177 and 178: Exhibit 9-2 shows the percent of ag
Page 179 and 180: discourage smaller agencies from pa
Page 181 and 182: communication between counselor and
Page 183 and 184: Increasing Funding for Housing Coun
Page 185 and 186: Of the 60 intermediaries and SHFAs
Page 187 and 188: Some of the ways that HUD could sup
Page 189 and 190: agencies who serve younger clients
Page 191 and 192: Exhibit A-1. List of Organizations
Page 194 and 195: Appendix B. Survey of HUD-Approved
Page 196 and 197: Survey Response Rate The survey fie
Page 198 and 199: Exhibit B-2. Response Rate by Agenc
Page 200 and 201: Survey of HUD-Approved Housing Coun
Page 202 and 203: Contact Information Please complete
Page 204 and 205: Homebuyer education workshops Post
Page 206 and 207: 6. How many years has your organiza
Page 208 and 209: 10. How many part-time employees ar
Page 210 and 211: Title/Position Percentage of time s
Page 214 and 215: Section C. Organizational Relations
Page 216 and 217: Organization American Association o
Page 218 and 219: SOURCE OF FUNDING Foundations Natio
Page 220 and 221: Education or Counseling Service Pro
Page 222 and 223: 30. What, if any, follow-up (by “
Page 224 and 225: PROGRAMMING NOTE: PROGRAM SO THAT Q
Page 226 and 227: 38. Of your clients seeking counsel
Page 228 and 229: 42. How problematic are the followi
Page 230 and 231: PROGRAMMING NOTES: • SHOW ALL SUR
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