Housing Counseling Process Evaluation and Design of ... - HUD User

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• INCLUDE staff even if they only support housing education and counseling for a portion
of their day.
• INCLUDE volunteers who fill regular staff positions.
_____ Number of Part-time Staff [MUST BE < OR = TO Q10 RESPONSE]
16. Of the [INSERT NUMBER FROM Q15] part-time employees identified in the previous question
who presently support your housing education and counseling activities, how many are
dedicated exclusively (100% of their work time) to supporting your housing education and
counseling activities at present?
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_____ Number of Part-time Staff [MUST BE < OR = TO Q15 RESPONSE]
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“Clients” are the number of individual households counseled or educated. Multiple
individuals or family members with the same problem or need that receive counseling
together should be treated as an individual client. For example, a husband and wife or
brother and sister who are mortgagors under the same note count as one client.
Similarly, three renting families who experience the same problem with the same
landlord, are counseled together, and have the same resolution to the problem count as
one client.
17. How many of your employees currently deliver housing education and counseling services
directly to clients?
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• EXCLUDE staff who provide only support or management for these functions and who do
not themselves deliver housing education and counseling services
• INCLUDE all full and part time staff who deliver pre-purchase, post-purchase, or
predatory lending workshops or provide individual counseling for clients on topics related
to pre-purchase homeownership, post-purchase homeownership, rental housing,
emergency shelter or homeless assistance
_____ Number of Staff [MUST BE < OR = TO SUM OF Q9+Q10; MUST BE > 0]
18. Of the [PROGRAMMER: FILL IN NUMBER FROM Q17] employees who directly deliver
housing education and counseling, how many currently provide each of the types of services
listed below? (PLEASE NOTE: The total “# of Staff” reported below can be greater than the
number of staff reported in the previous question because it is understood that staff may provide
more than one type of counseling.)
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Appendix B. Survey of HUD-Approved Counseling Agencies