Housing Counseling Process Evaluation and Design of ... - HUD User
Housing Counseling Process Evaluation and Design of ... - HUD User
Housing Counseling Process Evaluation and Design of ... - HUD User
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provided by Fannie Mae, Freddie Mac, or the Federal Home Loan Bank, <strong>and</strong> 25 percent follow<br />
st<strong>and</strong>ards <strong>and</strong> curriculum from SHFAs.<br />
Exhibit 4-7.<br />
Percent <strong>of</strong> LHCAs Following Service St<strong>and</strong>ards or Curricula from Affiliated<br />
Organizations<br />
60%<br />
50%<br />
Percent <strong>of</strong> Agencies<br />
40%<br />
30%<br />
20%<br />
41%<br />
39%<br />
37%<br />
26%<br />
20%<br />
10%<br />
5%<br />
0%<br />
<strong>HUD</strong> <strong>Counseling</strong> NeighborWorks Fannie Mae, State <strong>Housing</strong> Statewide or Enterprise or<br />
Intermediaries Freddie Mac, or Finance Agency Regional LISC<br />
Federal Home<br />
<strong>Housing</strong><br />
Loan Bank<br />
<strong>Counseling</strong><br />
Collaborative<br />
Source: Abt Associates survey <strong>of</strong> <strong>HUD</strong>-approved counseling agencies.<br />
Note: Based on survey responses <strong>of</strong> 1,104 agencies.<br />
Over the past several years, the NeighborWorks® Center for Homeownership Education <strong>and</strong><br />
<strong>Counseling</strong> (NCHEC) has led a process to develop a set <strong>of</strong> service st<strong>and</strong>ards <strong>and</strong> a code <strong>of</strong> ethics for<br />
homeownership-related counseling <strong>and</strong> education. NCHEC convened a national Advisory Panel <strong>of</strong><br />
representatives from housing counseling organizations, national housing counseling intermediaries,<br />
mortgage industry representatives, <strong>and</strong> <strong>HUD</strong> to develop the st<strong>and</strong>ards, which were published in the<br />
summer <strong>of</strong> 2007. 23 As <strong>of</strong> May 2008, approximately 200 organizations have endorsed the NCHEC<br />
st<strong>and</strong>ards, <strong>and</strong> 80 have adopted the st<strong>and</strong>ards for their organizations.<br />
Of the 41 percent <strong>of</strong> the agencies surveyed that follow the service st<strong>and</strong>ards <strong>and</strong> curriculum <strong>of</strong> a<br />
housing counseling intermediary other than NeighborWorks® America, the largest share (20 percent)<br />
follows st<strong>and</strong>ards set by AARP, which has developed a curriculum for HECM counseling, <strong>and</strong> NFCC<br />
(10 percent). In our interviews, we found that five <strong>HUD</strong>-funded intermediaries <strong>and</strong> six <strong>HUD</strong>-funded<br />
23<br />
There are four separate st<strong>and</strong>ards documents: National Industry St<strong>and</strong>ards for Homeownership Education;<br />
National Industry St<strong>and</strong>ards for Homeownership <strong>Counseling</strong>; National Industry Foreclosure <strong>Counseling</strong><br />
St<strong>and</strong>ards; <strong>and</strong> National Industry Code <strong>of</strong> Ethics <strong>and</strong> Conduct for Homeownership Pr<strong>of</strong>essionals. The<br />
st<strong>and</strong>ards can be found at www.homeownershipst<strong>and</strong>ards.com.<br />
54<br />
Chapter 4. Intermediaries <strong>and</strong> State <strong>Housing</strong> Finance Agencies