Housing Counseling Process Evaluation and Design of ... - HUD User

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30. What, if any, follow-up (by “follow up” we mean efforts by the organization to obtain updated information on a client’s housing situation) do you conduct with clients AFTER they have completed their housing education or counseling services, or otherwise are no longer being assisted by your organization? Please check all that apply. PROGRAMMING NOTES: • PROGRAM SO THAT ONLY THOSE SERVICES CHECKED IN QUESTION 4 OR LISTED IN THE SAMPLE FILE APPEAR IN THE LEFT COLUMN OF THE GRID BELOW. • IF “NO FOLLOW UP” IS SELECTED, DO NOT ALLOW OTHER RESPONSES IN THAT ROW. Education or Counseling Service Provided by Your Agency Telephone Calls E-mail Mail Survey In person interview Contact with other service providers Other types of followup No followup Homebuyer education workshops Post-purchase homeowner workshops Predatory lending workshops Assistance on fair housing issues Pre-purchase homebuyer counseling Post-purchase homeowner counseling to resolve or prevent mortgage delinquency Counseling related to Home Equity Conversion Mortgages Post-purchase counseling regarding mortgage refinancing Counseling related to locating, securing or maintaining residence in rental housing Counseling related to shelter or services for the homeless Appendix B. Survey of HUD-Approved Counseling Agencies 195
PROGRAMMING NOTE: For items in blue, create hyperlink and show all terms in blue on that screen in a separate window, allowing simultaneous viewing of questions and definitions By “typical” we mean the process that is used by the majority of your clients. If there is no one process that represents a clear majority of your clients, please estimate the most common level of services received by your clients. 31. For each of the following types of housing education and counseling services, estimate the amount of time spent working with a “typical” client in group sessions/workshops, one-on-one counseling sessions, or case management services where the client is not present (for example, advocating for the client with public agencies, the courts, or private parties). Time may be specified to the nearest tenth of an hour (e.g. 2.5, 1.0, 0.7). PROGRAMMING NOTES: • PROGRAM SO THAT ONLY THOSE SERVICES CHECKED IN QUESTION 4 OR LISTED IN THE SAMPLE FILE APPEAR IN THE LEFT COLUMN OF THE GRID BELOW. • ALLOW FOR HOURS IN TABLE BELOW TO BE ENTERED TO THE ‘TENTHS’ PLACE. • MUST ANSWER AT LEAST ONE COLUMN PER ROW SHOWN Education or Counseling Service Provided by Your Agency Homebuyer education workshops Post-purchase homeowner workshops Predatory lending workshops Assistance on fair housing issues Pre-purchase homebuyer counseling Post-purchase homeowner counseling to resolve or prevent mortgage delinquency Counseling related to Home Equity Conversion Mortgages Post-purchase counseling regarding mortgage refinancing Counseling related to locating, securing or maintaining residence in rental housing Counseling related to shelter or services for the homeless Typical hours in group sessions/workshops Typical hours in oneon-one counseling sessions Typical hours of case management without client present ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr ____ hr 196 Appendix B. Survey of HUD-Approved Counseling Agencies
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2 0 0 8 R e p o r t The State of th
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The State of the Housing Counseling
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Table of Contents Executive Summary
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List of Exhibits Exhibit 1-1. Exhib
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Exhibit 5-9. Exhibit 5-10. Exhibit
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Exhibit 8-10. Exhibit 8-11. Exhibit
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channeled through NeighborWorks ®
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How is housing counseling funded an
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counseling services from HUD-approv
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Current Challenges Facing the Indus
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standards are sufficient. Support f
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Ideally, intermediaries, SHFAs, and
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Chapter One. Introduction In 2007 3
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Exhibit 1-1. Topic Study Topics and
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Grant Applications Data The final s
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helping clients evaluate whether to
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Section 221 and 235 programs, that
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clients nearly doubled each year. A
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associated with increases in overal
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This last point highlights the fact
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Exhibit 2-6. Intermediaries and SHF
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Exhibit 2-8 maps the location of ea
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Key Challenges for the Industry The
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Chapter Three. Characteristics of C
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credit counseling responded to the
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Exhibit 3-4. Counseling Specializat
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Exhibit 3-6. Services Offered by HU
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Age of Organization and Housing Cou
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Agency Size Most housing counseling
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Exhibit 3-13. Distribution of the N
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Chapter 3. Characteristics of Couns
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Chapter Four. Intermediaries and St
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Organization Name Organization Type
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Exhibit 4-2. SHFAs Receiving HUD Ho
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Exhibit 4-3. Percent of LHCAs Recei
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National Credit Union Foundation (N
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Several organizations commented tha
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Exhibit 4-6. National Certification
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SHFAs provide some type of curricul
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allow counseling agencies to accept
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Chapter Five. Sources of Agency Fun
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Exhibit 5-1. Share of Total Funding
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Not surprisingly, the number of sou
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The next most common types of fundi
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Exhibit 5-7. Prevalence of Primary
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HUD’s strategy of spreading its a
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amount of available funding decline
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Our estimate includes all types of
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specialized training required for t
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Chapter Six. Characteristics of Edu
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the client with lenders. The follow
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approaches are identified as using
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Exhibit 6-4. Share of Clients by Ho
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while 24 percent conduct an informa
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financial literacy curriculum, focu
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Counseling to Resolve Mortgage Deli
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Exhibit 6-11. Share of Delinquency
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Forms of Assistance for Mortgage De
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counseling, and 20 percent have no
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“Funds for administrative respons
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Characteristics of Counseling Clien
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With respect to ethnicity, 19 perce
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Exhibit 7-7. Income Distribution of
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Exhibit 7-9. Percent of Agencies wh
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who purchased homes. Some agencies
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• Clients seeking pre-purchase ho
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Exhibit 7-12. Outcomes for Clients
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Exhibit 7-13. Outcomes for Clients
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engaged in counseling at the time o
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To some extent, agencies with diffe
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ace, and 6 percent are two or more
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Chapter Eight. Characteristics of H
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Combining the counseling agency sur
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Exhibit 8-6. Race and Ethnicity of
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Exhibit 8-8. Educational Attainment
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Exhibit 8-10. Main Sources of Train
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scholarships, but primarily to its
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Exhibit 8-12. Significance of Staff
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The open-ended responses to the sur
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share of counselors with four-year
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NeighborWorks® foreclosure mitigat
Page 171 and 172: Although these changes have allowed
Page 173 and 174: Standardizing the Quality of Counse
Page 175 and 176: national counseling standards shoul
Page 177 and 178: Exhibit 9-2 shows the percent of ag
Page 179 and 180: discourage smaller agencies from pa
Page 181 and 182: communication between counselor and
Page 183 and 184: Increasing Funding for Housing Coun
Page 185 and 186: Of the 60 intermediaries and SHFAs
Page 187 and 188: Some of the ways that HUD could sup
Page 189 and 190: agencies who serve younger clients
Page 191 and 192: Exhibit A-1. List of Organizations
Page 194 and 195: Appendix B. Survey of HUD-Approved
Page 196 and 197: Survey Response Rate The survey fie
Page 198 and 199: Exhibit B-2. Response Rate by Agenc
Page 200 and 201: Survey of HUD-Approved Housing Coun
Page 202 and 203: Contact Information Please complete
Page 204 and 205: Homebuyer education workshops Post
Page 206 and 207: 6. How many years has your organiza
Page 208 and 209: 10. How many part-time employees ar
Page 210 and 211: Title/Position Percentage of time s
Page 212 and 213: PROGRAMMING NOTES: • PROGRAM SO T
Page 214 and 215: Section C. Organizational Relations
Page 216 and 217: Organization American Association o
Page 218 and 219: SOURCE OF FUNDING Foundations Natio
Page 220 and 221: Education or Counseling Service Pro
Page 224 and 225: PROGRAMMING NOTE: PROGRAM SO THAT Q
Page 226 and 227: 38. Of your clients seeking counsel
Page 228 and 229: 42. How problematic are the followi
Page 230 and 231: PROGRAMMING NOTES: • SHOW ALL SUR
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