Housing Counseling Process Evaluation and Design of ... - HUD User

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PROGRAMMING NOTES: • SHOW ALL SURVEY QUESTIONS IN ORDER, HIGHLIGHT THOSE UNANSWERED IN YELLOW. • DO NOT FORCE RESPONSES • AFTER THE FINAL SCREEN IS REVIEWED, ASK THE FOLLOWING: Would you like to submit the answers for this survey or allow another staff member to review the survey and answer any questions left blank? o SUBMIT SURVEY [LOCK SECTION AND DO NOT SHOW TO FUTURE ENTRANTS] o SURVEY NOT COMPLETE [FUTURE ENTRANTS WILL SEE SURVEY FROM THE BEGINNING, STARTING WITH THE INTRODUCTION PAGE] PAGE BREAK Thank you very much for your participation in this survey. If you have any technical questions regarding the survey, please contact [PROGRAMMER: INSERT HELP DESK CONTACT INFO]. If you have questions or comments about the content of the survey, please contact Christopher Herbert of Abt Associates at 617-349-2383 or Chris_Herbert@abtassoc.com. Appendix B. Survey of HUD-Approved Counseling Agencies 203
U.S. Department of Housing and Urban Development Office of Policy Development and Research Washington, DC 20410-6000 Official Business Penalty for Private Use $300 FIRST-CLASS MAIL U.S. POSTAGE PAID HUD Permit No. G-795 Return Service Requested November 2008
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2 0 0 8 R e p o r t The State of th
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The State of the Housing Counseling
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Table of Contents Executive Summary
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List of Exhibits Exhibit 1-1. Exhib
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Exhibit 5-9. Exhibit 5-10. Exhibit
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Exhibit 8-10. Exhibit 8-11. Exhibit
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channeled through NeighborWorks ®
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How is housing counseling funded an
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counseling services from HUD-approv
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Current Challenges Facing the Indus
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standards are sufficient. Support f
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Ideally, intermediaries, SHFAs, and
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Chapter One. Introduction In 2007 3
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Exhibit 1-1. Topic Study Topics and
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Grant Applications Data The final s
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helping clients evaluate whether to
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Section 221 and 235 programs, that
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clients nearly doubled each year. A
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associated with increases in overal
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This last point highlights the fact
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Exhibit 2-6. Intermediaries and SHF
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Exhibit 2-8 maps the location of ea
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Key Challenges for the Industry The
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Chapter Three. Characteristics of C
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credit counseling responded to the
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Exhibit 3-4. Counseling Specializat
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Exhibit 3-6. Services Offered by HU
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Age of Organization and Housing Cou
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Agency Size Most housing counseling
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Exhibit 3-13. Distribution of the N
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Chapter 3. Characteristics of Couns
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Chapter Four. Intermediaries and St
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Organization Name Organization Type
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Exhibit 4-2. SHFAs Receiving HUD Ho
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Exhibit 4-3. Percent of LHCAs Recei
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National Credit Union Foundation (N
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Several organizations commented tha
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Exhibit 4-6. National Certification
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SHFAs provide some type of curricul
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allow counseling agencies to accept
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Chapter Five. Sources of Agency Fun
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Exhibit 5-1. Share of Total Funding
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Not surprisingly, the number of sou
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The next most common types of fundi
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Exhibit 5-7. Prevalence of Primary
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HUD’s strategy of spreading its a
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amount of available funding decline
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Our estimate includes all types of
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specialized training required for t
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Chapter Six. Characteristics of Edu
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the client with lenders. The follow
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approaches are identified as using
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Exhibit 6-4. Share of Clients by Ho
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while 24 percent conduct an informa
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financial literacy curriculum, focu
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Counseling to Resolve Mortgage Deli
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Exhibit 6-11. Share of Delinquency
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Forms of Assistance for Mortgage De
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counseling, and 20 percent have no
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“Funds for administrative respons
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Characteristics of Counseling Clien
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With respect to ethnicity, 19 perce
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Exhibit 7-7. Income Distribution of
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Exhibit 7-9. Percent of Agencies wh
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who purchased homes. Some agencies
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• Clients seeking pre-purchase ho
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Exhibit 7-12. Outcomes for Clients
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Exhibit 7-13. Outcomes for Clients
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engaged in counseling at the time o
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To some extent, agencies with diffe
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ace, and 6 percent are two or more
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Chapter Eight. Characteristics of H
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Combining the counseling agency sur
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Exhibit 8-6. Race and Ethnicity of
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Exhibit 8-8. Educational Attainment
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Exhibit 8-10. Main Sources of Train
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scholarships, but primarily to its
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Exhibit 8-12. Significance of Staff
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The open-ended responses to the sur
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share of counselors with four-year
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NeighborWorks® foreclosure mitigat
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Although these changes have allowed
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Standardizing the Quality of Counse
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national counseling standards shoul
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Exhibit 9-2 shows the percent of ag
Page 179 and 180: discourage smaller agencies from pa
Page 181 and 182: communication between counselor and
Page 183 and 184: Increasing Funding for Housing Coun
Page 185 and 186: Of the 60 intermediaries and SHFAs
Page 187 and 188: Some of the ways that HUD could sup
Page 189 and 190: agencies who serve younger clients
Page 191 and 192: Exhibit A-1. List of Organizations
Page 194 and 195: Appendix B. Survey of HUD-Approved
Page 196 and 197: Survey Response Rate The survey fie
Page 198 and 199: Exhibit B-2. Response Rate by Agenc
Page 200 and 201: Survey of HUD-Approved Housing Coun
Page 202 and 203: Contact Information Please complete
Page 204 and 205: Homebuyer education workshops Post
Page 206 and 207: 6. How many years has your organiza
Page 208 and 209: 10. How many part-time employees ar
Page 210 and 211: Title/Position Percentage of time s
Page 212 and 213: PROGRAMMING NOTES: • PROGRAM SO T
Page 214 and 215: Section C. Organizational Relations
Page 216 and 217: Organization American Association o
Page 218 and 219: SOURCE OF FUNDING Foundations Natio
Page 220 and 221: Education or Counseling Service Pro
Page 222 and 223: 30. What, if any, follow-up (by “
Page 224 and 225: PROGRAMMING NOTE: PROGRAM SO THAT Q
Page 226 and 227: 38. Of your clients seeking counsel
Page 228 and 229: 42. How problematic are the followi
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