Housing Counseling Process Evaluation and Design of ... - HUD User

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6. How many years has your organization provided each of these types of services? PROGRAMMING NOTE: PROGRAM SO THAT ONLY THOSE SERVICES IDENTIFIED IN THE SAMPLE FILE OR CHECKED IN QUESTION 4 APPEAR IN THE GRID BELOW Education or Counseling Service Provided by Your Agency Homebuyer education workshops Post-purchase homeowner workshops Predatory lending workshops Assistance on fair housing issues Pre-purchase homebuyer counseling Post-purchase homeowner counseling to resolve or prevent mortgage delinquency Counseling related to Home Equity Conversion Mortgages Post-purchase counseling regarding mortgage refinancing Counseling related to locating, securing or maintaining residence in rental housing Counseling related to shelter or services for the homeless Less than 1 year 1 to 5 years 6 to 10 years 11 to 19 years 20 years or more 7. Which of the following best describes the primary mission of your organization? Please select only one option that most closely aligns with your primary mission. Housing counseling Housing stabilization Neighborhood or community development Consumer credit counseling Community action agency Anti-poverty agency Legal services Economic development Employment agency Human service organization Fair housing agency Other (Please specify)__________________ Appendix B. Survey of HUD-Approved Counseling Agencies 179
8. In addition to the housing counseling and education services provided by your organization identified previously, which of the following additional services does your organization directly provide? Please check all that apply. (Please exclude services provided by other organizations that you partner with or refer clients to.) Financial literacy education or counseling Individual Development Accounts (IDAs) Credit counseling for people with debt problems Bankruptcy counseling Debt management plan creation and administration Down payment and closing cost assistance programs for homeownership First mortgage financing for homeownership Home improvement loans for homeownership Construction management Housing development Mortgage brokerage Legal services or advocacy Commercial real estate development Rental property ownership or management Housing search/housing placement Refer to other social service programs Administration of housing shelter program Administration of rental housing subsidies (Federal, state, local or other) Administration of other funding for housing issues Assistance with fair housing issues Mental Health services Food or nutrition services Neighborhood Planning Job training Small business development Community organizing Farm worker services Community infrastructure development Economic development lending Other (Please specify)__________________ Other (Please specify)__________________ Other (Please specify)__________________ For the following two questions we are interested in learning about the size of your overall organization, so please include staff from any branches that provide services other than housing education and counseling. 9. How many full-time employees are presently employed year round by your organization? Count all staff, including staff involved in activities other than housing education and counseling. A fulltime employee is anyone that works at least a 35-hour workweek year round. • EXCLUDE temporary staff and professional services conducted by third parties such as accounting, bookkeeping, legal counsel and other consultants • INCLUDE volunteers who fill regular staff positions _____ Number of Full-time employees [RESPONSE MUST BE > 0] 180 Appendix B. Survey of HUD-Approved Counseling Agencies
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2 0 0 8 R e p o r t The State of th
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The State of the Housing Counseling
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Table of Contents Executive Summary
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List of Exhibits Exhibit 1-1. Exhib
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Exhibit 5-9. Exhibit 5-10. Exhibit
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Exhibit 8-10. Exhibit 8-11. Exhibit
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channeled through NeighborWorks ®
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How is housing counseling funded an
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counseling services from HUD-approv
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Current Challenges Facing the Indus
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standards are sufficient. Support f
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Ideally, intermediaries, SHFAs, and
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Chapter One. Introduction In 2007 3
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Exhibit 1-1. Topic Study Topics and
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Grant Applications Data The final s
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helping clients evaluate whether to
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Section 221 and 235 programs, that
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clients nearly doubled each year. A
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associated with increases in overal
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This last point highlights the fact
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Exhibit 2-6. Intermediaries and SHF
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Exhibit 2-8 maps the location of ea
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Key Challenges for the Industry The
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Chapter Three. Characteristics of C
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credit counseling responded to the
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Exhibit 3-4. Counseling Specializat
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Exhibit 3-6. Services Offered by HU
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Age of Organization and Housing Cou
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Agency Size Most housing counseling
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Exhibit 3-13. Distribution of the N
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Chapter 3. Characteristics of Couns
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Chapter Four. Intermediaries and St
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Organization Name Organization Type
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Exhibit 4-2. SHFAs Receiving HUD Ho
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Exhibit 4-3. Percent of LHCAs Recei
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National Credit Union Foundation (N
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Several organizations commented tha
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Exhibit 4-6. National Certification
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SHFAs provide some type of curricul
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allow counseling agencies to accept
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Chapter Five. Sources of Agency Fun
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Exhibit 5-1. Share of Total Funding
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Not surprisingly, the number of sou
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The next most common types of fundi
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Exhibit 5-7. Prevalence of Primary
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HUD’s strategy of spreading its a
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amount of available funding decline
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Our estimate includes all types of
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specialized training required for t
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Chapter Six. Characteristics of Edu
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the client with lenders. The follow
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approaches are identified as using
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Exhibit 6-4. Share of Clients by Ho
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while 24 percent conduct an informa
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financial literacy curriculum, focu
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Counseling to Resolve Mortgage Deli
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Exhibit 6-11. Share of Delinquency
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Forms of Assistance for Mortgage De
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counseling, and 20 percent have no
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“Funds for administrative respons
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Characteristics of Counseling Clien
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With respect to ethnicity, 19 perce
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Exhibit 7-7. Income Distribution of
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Exhibit 7-9. Percent of Agencies wh
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who purchased homes. Some agencies
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• Clients seeking pre-purchase ho
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Exhibit 7-12. Outcomes for Clients
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Exhibit 7-13. Outcomes for Clients
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engaged in counseling at the time o
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To some extent, agencies with diffe
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ace, and 6 percent are two or more
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Chapter Eight. Characteristics of H
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Combining the counseling agency sur
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Exhibit 8-6. Race and Ethnicity of
Page 156 and 157: Exhibit 8-8. Educational Attainment
Page 158 and 159: Exhibit 8-10. Main Sources of Train
Page 160 and 161: scholarships, but primarily to its
Page 162 and 163: Exhibit 8-12. Significance of Staff
Page 164 and 165: The open-ended responses to the sur
Page 166: share of counselors with four-year
Page 169 and 170: NeighborWorks® foreclosure mitigat
Page 171 and 172: Although these changes have allowed
Page 173 and 174: Standardizing the Quality of Counse
Page 175 and 176: national counseling standards shoul
Page 177 and 178: Exhibit 9-2 shows the percent of ag
Page 179 and 180: discourage smaller agencies from pa
Page 181 and 182: communication between counselor and
Page 183 and 184: Increasing Funding for Housing Coun
Page 185 and 186: Of the 60 intermediaries and SHFAs
Page 187 and 188: Some of the ways that HUD could sup
Page 189 and 190: agencies who serve younger clients
Page 191 and 192: Exhibit A-1. List of Organizations
Page 194 and 195: Appendix B. Survey of HUD-Approved
Page 196 and 197: Survey Response Rate The survey fie
Page 198 and 199: Exhibit B-2. Response Rate by Agenc
Page 200 and 201: Survey of HUD-Approved Housing Coun
Page 202 and 203: Contact Information Please complete
Page 204 and 205: Homebuyer education workshops Post
Page 208 and 209: 10. How many part-time employees ar
Page 210 and 211: Title/Position Percentage of time s
Page 212 and 213: PROGRAMMING NOTES: • PROGRAM SO T
Page 214 and 215: Section C. Organizational Relations
Page 216 and 217: Organization American Association o
Page 218 and 219: SOURCE OF FUNDING Foundations Natio
Page 220 and 221: Education or Counseling Service Pro
Page 222 and 223: 30. What, if any, follow-up (by “
Page 224 and 225: PROGRAMMING NOTE: PROGRAM SO THAT Q
Page 226 and 227: 38. Of your clients seeking counsel
Page 228 and 229: 42. How problematic are the followi
Page 230 and 231: PROGRAMMING NOTES: • SHOW ALL SUR
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