Housing Counseling Process Evaluation and Design of ... - HUD User

Survey of HUD-Approved Housing Counseling Agencies
[NOTE: THE SURVEY LINK WILL BE SENT VIA E-MAIL TO RESPONDENTS
THROUGH A REGISTRATION PROCESS. THE SURVEY WILL LAUNCH BY
CLICKING ON THE E-MAIL LINK.]
PROGRAMMING NOTES:
• QUESTIONS CAN BE SKIPPED UNLESS OTHERWISE NOTED
• SHOW MATRIX LOGO AND HUD LOGO ON INTRODUCTION PAGE
Introduction
Thank you very much for participating in this survey of HUD-approved housing counseling agencies.
This survey is being conducted for the U.S. Department of Housing and Urban Development (HUD)
by Matrix Performance Consulting Inc. as part of a larger research project being conducted by Abt
Associates.
• The estimated time to complete this survey is 45 to 60 minutes, depending upon the scale of
counseling services provided by your organization and upon the amount of preparation done
using the “Heads up” list previously forwarded to you via email.
• Participation in this Government-sponsored survey is voluntary.
• Please be aware that the information provided in this survey will be kept strictly confidential.
The names or other identifying information for either individuals or organizations that respond
to this survey will not be used in any published reports or datasets nor will this identifying
information be shared with HUD.
• IMPORTANT: The last section on Organizational Challenges and Policy Questions should
be completed by the Executive Director or the primary person responsible for managing
housing counseling for your agency.
The questions included in the survey have been reviewed by the Office of Management and Budget
(OMB) under the Paperwork Reduction Act of 1965 (OMB Control # 2528-0249, expiration date
7/31/2010).
IMPORTANT NOTES:
• SAVE/RESUME CAPABILITY: You may close the survey and complete it at a later time or
close it temporarily in order to forward it to another staff member for them to complete part of
the survey. In order for your answers on a particular page to be saved, you must click the
“Next Page” button at the bottom of the page. To re-enter the survey, click the link on the e-
mail invitation and use the assigned ID.
• FREE RESPONSE ITEM: We are aware that the survey will not ask specific questions about
all of the housing counseling and education matters that are important to you. We have thus
included a free response item for your comments on housing counseling challenges and
policy issues at the end of the survey. As you complete the survey, you may wish to make
notes about HUD’s role in supporting the housing counseling industry, challenges your
agency faces, or any other significant concerns not captured by this survey and pass them
along to the person ultimately responsible for submitting this survey.
• REVIEW/SUBMIT SCREENS: At the completion of the final question, you will be allowed to
review your responses. This will also allow you to return to some or all of the unfinished
items to be sure that no items were left incomplete unintentionally. Once you have reviewed
these questions again, you can choose to submit the survey by selecting “SUBMIT SURVEY”
or select the option “SURVEY NOT COMPLETE” which indicates that another person in your
Appendix B. Survey of HUD-Approved Counseling Agencies 173