Housing Counseling Process Evaluation and Design of ... - HUD User

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Exhibit 8-10. Exhibit 8-11. Exhibit 8-12. Exhibit 8-13. Exhibit 9-1. Exhibit 9-2. Exhibit 9-3. Exhibit 9-4. Exhibit A-1. Exhibit A-2. Exhibit B-1. Exhibit B-2. Exhibit B-3. Exhibit B-4. Main Sources of Training for Housing Counselors*...................................... 131 Extent to Which Staff Expertise or Training is a Problem ........................... 134 Significance of Staff Expertise/Training by Primary Agency Mission, Counseling Specialization, and Annual Client Volume ................................ 135 Agency Support for National Certification Standards for Staff ................... 136 Percent of Agencies Reporting That National Standards are Needed ......... 149 Percent of Agencies Reporting a Need for National Standards, by Category of Standards......................................................................................................150 Need for National Standards by Primary Agency Mission, Counseling Specialization, and Annual Client Volume ...................................................... 151 Agency Views of HUD’s Role in Setting and Enforcing Industry Standards............................................................................................................152 List of Organizations Interviewed ................................................................... 164 Interview Topics Coded Using NVivo ............................................................. 165 Survey Response Rate....................................................................................... 169 Response Rate by Agency Client Volumes in 2006 ........................................ 171 Response Rate by Census Division .................................................................. 171 Response Rate by Agency Client Specialization in 2006................................172 List of Exhibits vii
Page 1 and 2: 2 0 0 8 R e p o r t The State of th
Page 3 and 4: The State of the Housing Counseling
Page 6 and 7: Table of Contents Executive Summary
Page 8 and 9: List of Exhibits Exhibit 1-1. Exhib
Page 10 and 11: Exhibit 5-9. Exhibit 5-10. Exhibit
Page 14 and 15: Executive Summary Introduction In 2
Page 16 and 17: organizations approved by HUD to pr
Page 18 and 19: The regression results help to iden
Page 20 and 21: agency, about two-thirds remained i
Page 22 and 23: In order to meet the demand for HEC
Page 24 and 25: agencies currently employ new techn
Page 26: Outlook for the Counseling Industry
Page 29 and 30: As part of its response to the fore
Page 31 and 32: Data Sources To address the researc
Page 34 and 35: Chapter Two. Overview of the Housin
Page 36 and 37: owners with home maintenance or fin
Page 38 and 39: for the smallest share of all couns
Page 40 and 41: Trends in HUD Funding Interestingly
Page 42 and 43: 2005, the number of approved agenci
Page 44 and 45: Exhibit 2-5. HUD-Approved LHCAs, th
Page 46 and 47: Chapter 2. Overview of the Housing
Page 48 and 49: Exhibit 2-8. Location of HUD-Approv
Page 50: Summary This chapter provided an ov
Page 53 and 54: Exhibit 3-1. Primary Agency Mission
Page 55 and 56: Based on the numbers of clients ser
Page 57 and 58: Exhibit 3-5. Counseling Specializat
Page 59 and 60: 32 Exhibit 3-7. Services Offered in
Page 61 and 62: Exhibit 3-9. Decade Incorporated by
Page 63 and 64:
Exhibit 3-12. Ratio of Housing Coun
Page 65 and 66:
Exhibit 3-14. Mean and Median Numbe
Page 67 and 68:
Summary This chapter discussed the
Page 69 and 70:
Intermediaries Exhibit 4-1 lists th
Page 71 and 72:
and AARP Foundation—received hous
Page 73 and 74:
Like the intermediaries, SHFAs tend
Page 75 and 76:
was 36. 20 Excluding NeighborWorks
Page 77 and 78:
A few organizations require agencie
Page 79 and 80:
approximately $2.6 million for trai
Page 81 and 82:
provided by Fannie Mae, Freddie Mac
Page 83 and 84:
Exhibit 4-8. Percent of Agencies Re
Page 85 and 86:
have access to a variety of local,
Page 87 and 88:
Information on agencies’ total bu
Page 89 and 90:
Exhibit 5-2. Distribution of Counse
Page 91 and 92:
their primary or secondary funding
Page 93 and 94:
66 Exhibit 5-6. Prevalence of Prima
Page 95 and 96:
significant turn over in staffing.
Page 97 and 98:
Of the 347 LHCAs that had received
Page 99 and 100:
variation in average per client cos
Page 101 and 102:
low end, 5 percent of agencies have
Page 103 and 104:
hours spent per client, with agenci
Page 105 and 106:
Exhibit 6-1. Estimated Number of Ho
Page 107 and 108:
challenges of funding housing couns
Page 109 and 110:
Exhibit 6-3. Average Number of Hour
Page 111 and 112:
clients—9.8 hours on average comp
Page 113 and 114:
Exhibit 6-7. Workshop Curriculum 60
Page 115 and 116:
A final issue examined in the agenc
Page 117 and 118:
counseling between 10 and 24 percen
Page 119 and 120:
that subprime delinquencies are muc
Page 121 and 122:
Exhibit 6-13. Share of Agencies Off
Page 124 and 125:
Chapter Seven. Client Characteristi
Page 126 and 127:
Exhibit 7-1. Source of Client Refer
Page 128 and 129:
Among the different agency mission
Page 130 and 131:
Exhibit 7-6. Percent of Agencies Se
Page 132 and 133:
low income client. At the other end
Page 134 and 135:
follow-up refers specifically to co
Page 136 and 137:
Exhibit 7-10. Methods of Client Fol
Page 138 and 139:
Exhibit 7-11. Outcomes for Clients
Page 140 and 141:
some through pre-foreclosure or sho
Page 142 and 143:
Approximately 107,000 clients were
Page 144 and 145:
tracking agency activities and clie
Page 146 and 147:
The challenges of having to use mul
Page 148:
following the counseling, about 14
Page 151 and 152:
Exhibit 8-2. Ethnicity of Housing C
Page 153 and 154:
The race and ethnicity of housing c
Page 155 and 156:
Exhibit 8-7. Educational Attainment
Page 157 and 158:
Exhibit 8-9. 40% Counselors' Years
Page 159 and 160:
equirements on counselor qualificat
Page 161 and 162:
Exhibit 8-11. Extent to Which Staff
Page 163 and 164:
“The lack of training with regard
Page 165 and 166:
clients for two years or more, I st
Page 168 and 169:
Chapter Nine. Policy Considerations
Page 170 and 171:
and then require them to attend in-
Page 172 and 173:
letter are provided accurately by t
Page 174 and 175:
the organizations interviewed said
Page 176 and 177:
y HUD, the survey asked which of th
Page 178 and 179:
Exhibit 9-3. Need for National Stan
Page 180 and 181:
Reaching Clients at the Right Time
Page 182 and 183:
part, this comes back to the challe
Page 184 and 185:
To the extent that housing counseli
Page 186 and 187:
them money. HUD should set standard
Page 188 and 189:
agencies reorienting their services
Page 190 and 191:
Appendix A. Interviews with Interme
Page 192:
interview guides were created for o
Page 195 and 196:
The specific questions asked of res
Page 197 and 198:
parent organization operating natio
Page 199 and 200:
Finally, Exhibit B-4 present respon
Page 201 and 202:
organization will review the questi
Page 203 and 204:
Section A. Organization Information
Page 205 and 206:
PROGRAMMING NOTE: Respondents who s
Page 207 and 208:
8. In addition to the housing couns
Page 209 and 210:
Section B. Housing Education and Co
Page 211 and 212:
PAGE BREAK • INCLUDE staff even i
Page 213 and 214:
19. Of the [PROGRAMMER: FILL IN NUM
Page 215 and 216:
Type of Organization They provide c
Page 217 and 218:
Section D. Organizational Budget PR
Page 219 and 220:
Section E. Service Delivery PROGRAM
Page 221 and 222:
29. Which data tracking tools do yo
Page 223 and 224:
PROGRAMMING NOTE: For items in blue
Page 225 and 226:
35. Which one statement below best
Page 227 and 228:
Section F. Organizational Challenge
Page 229 and 230:
Education or Counseling Service Pro
Page 231:
U.S. Department of Housing and Urba
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