Housing Counseling Process Evaluation and Design of ... - HUD User
Housing Counseling Process Evaluation and Design of ... - HUD User
Housing Counseling Process Evaluation and Design of ... - HUD User
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Exhibit 9-3.<br />
Need for National St<strong>and</strong>ards by Primary Agency Mission, <strong>Counseling</strong><br />
Specialization, <strong>and</strong> Annual Client Volume<br />
AGENCY MISSION:<br />
<strong>Housing</strong> counseling<br />
<strong>Housing</strong>/neighborhood development<br />
Social service<br />
Consumer credit<br />
Legal assistance<br />
66%<br />
64%<br />
74%<br />
76%<br />
81%<br />
COUNSELING SPECIALIZATION:<br />
Pre-purchase<br />
Post-purchase<br />
Pre- <strong>and</strong> post-purchase<br />
Rental or homeless<br />
No specialization<br />
58%<br />
65%<br />
80%<br />
78%<br />
76%<br />
ANNUAL CLIENT VOLUME:<br />
5000+ clients<br />
1000 to 4999 clients<br />
500 to 999 clients<br />
150 to 499 clients<br />
Less than 150 clients<br />
78%<br />
71%<br />
76%<br />
71%<br />
73%<br />
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%<br />
Percent <strong>of</strong> Agencies Reporting that Some Type<br />
<strong>of</strong> National St<strong>and</strong>ards are Needed<br />
Source: Abt Associates survey <strong>of</strong> <strong>HUD</strong>-approved counseling agencies.<br />
Notes:<br />
Agencies are categorized as specializing in one <strong>of</strong> four types <strong>of</strong> counseling (pre-purchase, post-purchase, pre<strong>and</strong><br />
post-purchase, rental or homeless) when at least 80 percent <strong>of</strong> their clients receive that type <strong>of</strong> counseling.<br />
Agencies that do not have at least 80 percent <strong>of</strong> their clients receiving one <strong>of</strong> the four types <strong>of</strong> counseling are<br />
categorized as “no specialization.”<br />
Based on survey responses <strong>of</strong> 1,067 agencies.<br />
In addition to asking about their support for national st<strong>and</strong>ards, agencies were also surveyed about<br />
<strong>HUD</strong>’s role in setting <strong>and</strong> enforcing st<strong>and</strong>ards. As shown in Exhibit 9-4, about three-quarters <strong>of</strong><br />
agencies agree with the statement that <strong>HUD</strong> should set st<strong>and</strong>ards for housing counseling <strong>and</strong><br />
education <strong>and</strong> only 10 percent somewhat or strongly disagree. Support is also strong for <strong>HUD</strong><br />
providing quality control for housing education <strong>and</strong> counseling services.<br />
By contrast, a much smaller share <strong>of</strong> agencies agree with the statement that <strong>HUD</strong> should have a more<br />
rigorous process for certifying housing counseling agencies. In the written comments on the survey,<br />
many agencies expressed support for the current approval criteria, suggesting that raising them may<br />
Chapter 9. Policy Considerations 151